Job Purpose:

To support the food and beverage team by managing and coordinating the outlet reservations and affiliated administrative tasks.

Employee Value Proposition:

This is a specialist position that offers routine and predictability with opportunities to apply your technical skills on a daily basis as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist banqueting coordination expertise can be recognised.

Organisational Positioning:

Department: Revenue
Reporting to: Groups and Events Manager
Location: The Twelve Apostles Hotel Premises

Minimum Experience and Qualification Required:

Grade 12
2 years food and beverage event coordination experience in a high-end environment
Computer literate with working knowledge of Microsoft Office Outlook, Opera, Micros, Word and Excel
Highly presentable
Excellent command of the English language with solid verbal and written communication skills
Able to work flexible hours including weekends and public holidays

Key Performance Objectives:

To manage the conference, events and private bookings in accordance with the procedures laid down by the Groups and Events Manager by:

Ensuring harmonious relationships exist with other departments and suppliers by maintaining clear and prompt communication between all parties; and ensuring that all correspondence with clients reflects the professionalism of the company standard and enhances the relationships with key suppliers to The Twelve Apostles.
Working alongside the F&B revenue and reservations team to maximize revenue-generating opportunities, whilst enhancing the guest service experience, in accordance with RCH Standards.
Coordinating and handling private functions and events within food and beverage outlets and conference rooms.
Coordinating and handling all special occasion enquiries and bookings (e.g., Valentine’s Day; Mother’s Day, etc.).
Assisting with printing and preparing function sheets, floor plans, and event stationery, including menus.
Supporting and assisting the promotion of the various Food and Beverage outlets.
Tracking and reconciling food and beverage covers and average spends.
Coordinating all food and beverage related guest special requests.
Capturing all guest data relating to guest details and comments – profiles.
Conducting site inspections with agents.
Assisting with restaurant reservations when necessary.
Reporting on business on the books and preparing weekly revenue reports for the events and conferences.
Ensuring that all menus and beverage lists sent to clients are price-checked regularly.
Ensuring that all events advertised on the website are current and correct.

NB: PREFERENCE WILL BE GIVEN TO EMPLOYEES FROM THE DESIGNATED GROUPS WITH THE PROVISIONS OF EMPLOYMENT EQUITY ACT, NO. 55 OF 1998, SISA INTERNAL RECRUITMENT POLICY AS WELL AS UNITS EMPLOYMENT EQUITY PLANS.

Job Type: Full-time

Application Deadline: 2024/11/07

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The Twelve Apostles Hotel and Spa jobs

Conference & Banqueting Co-ordinator