Company Description

Upwork, in collaboration with a leading American multinational technology company, is looking for a German Speaking M365 Grace Period Support Specialist . This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.

About Upwork: Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.

Job Description

About the Role: The client is seeking skilled and experienced M365 Grace Period Support Specialist to support German Speaking clients . The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.

Qualifications

What should you have:

Strong command of the English and Spanish language
Superior communication skills including active listening
General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
Experience with Microsoft 365 web applications and feature sets
Excellent problem-solving skills
Strong interpersonal skills
Persuasion skills are a plus
A positive attitude and the ability to build relationships with clients
Ability to speak a second language may be advantageous

Device Specifications:

Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
Windows 10 Pro (latest updates installed)
Minimum of 8 GB RAM (16 is recommended)
Core i3 processor (i5 is recommended)
Minimum of 256GB Hard disk (256 SSD is recommended)
LAN (local access network) required
For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
A minimum of 25 Mbps download speed & 10 Mbps upload speed
No 3rd-party antivirus software installed
Media devices that are Teams compliant
Microphone/headset with background noise canceling (not a phone headset)
Webcam, preferably compatible with Windows Hello Technology

If you are selected to move forward you will need to complete the following steps with our onboarding team:

Background check and authorization
Identity check and location check
Live hardware check confirming the technical specifications required for the role
Payroll vendor documentation

Additional Information

Fortune 500 Client
Competitive Pay
Remote Work

All your information will be kept confidential according to EEO guidelines.

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