*Starting salary £24,300 per annum (Scale: £24,300 - £25,600 - £27,494.61 per annum)*
*Permanent contract*
*Work base* *- Hybrid work pattern with a mixture of office (Cobourg House, Plymouth), once you have achieved initial training (this usually takes approximately 12-16 weeks).*

*ABOUT THE ROLE*

We support a wide range of people to find a solution for their debt circumstances. Would you like to help people with debt, energy, and money worries? Why not consider joining our friendly advice team in a fast-paced target-driven environment, which provides debt advice service to clients?

We are seeking to recruit additional telephone advisers to join our growing team.

This role is fully telephone based, with a mix of office and remote working. You will be advising clients with their debt & energy issues through a minimum of 9 advice appointments per week over the phone, helping them find solutions to their issues. There’s no ‘average’ call – advice is tailored, and each client is treated equally. It can sometimes be a challenging role, but you will be fully trained and supported, working as a part of an approachable and supportive team in a rewarding environment to provide the best possible service to people across England, Wales, and Scotland.

The role is 37 hours a week (9-5 Monday-Thursday and 9-4:30 on Fridays) on a permanent basis. We are happy to discuss part-time and flexible working arrangements with prospective applicants.

*We are recruiting for a start date of: Tuesday 21st January 2025*

*Training:* Full training will be provided. During your initial classroom training and on-the-job learning, you will be working at our city centre office at Cobourg House. When you have been signed off to provide independent advice (this usually takes 12-16 weeks), this role will have a hybrid work pattern, with a minimum of 8 days a month in the office at Cobourg House, 32 Mayflower Street, Plymouth. You will be expected to be able to attend the office as requested and at short notice if required. There will be no annual leave agreed during the first 6 weeks of training.

*WHAT WE ARE LOOKING FOR:*

You will thrive on working with a diverse range of people and be open-minded, approachable and non-judgmental. You will take an empathetic and compassionate approach to clients to find solutions to the problems they are facing.

Advisers need to be resilient and able to manage phone conversations well. Good communication skills, both written and verbal, are essential.

You’ll be able to write up case notes accurately and efficiently using a range of Office 365 programs and keep databases up to date accurately.

You will have good prioritisation and time management skills to be able to work efficiently as part of a team to reach as many clients as possible as quickly as possible.

The ideal candidate will have some debt and energy advice knowledge, some knowledge of the current benefits systems and up to date knowledge. Previous advice work is desirable, but not essential as full training will be provided.

The employer for this post is Citizens Advice Plymouth.

We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We particularly welcome applications from candidates who are disabled, or people from Black, Asian and other racially minoritised backgrounds, as these people are currently underrepresented at Citizens Advice Plymouth. We also actively welcome applications from LGBTQ+ candidates.

*TO APPLY FOR THIS VACANCY:*

*1. For further information please download our application pack from our website*
https://citizensadviceplymouth.org.uk/2024/09/27/telephone-debt-energy-adviser-2/

*2. *Completed applications should be returned to recruitment@citizensadviceplymouth.org.uk by the closing date/time.

*3. *Please let us know if you need us to adapt our application process so there are no barriers for you to apply.

*ABOUT CITIZENS ADVICE PLYMOUTH:*

Citizens Advice Plymouth is a resilient, creative and independent charity. It is part of the Citizens Advice national network of over 250 organisations that delivers advice and information across England and Wales.

Our main purpose is to deliver quality advice and information. We engage with clients through a range of routes including email, webchat, telephone and face-to-face contact.

We can all face problems that seem complicated and intimidating. At Citizens Advice Plymouth, we believe that no one should have to face these problems without good quality, independent advice.

*Benefits (subject to eligibilty) include:*
* 25 days annual leave + bank holidays + an additional 2.5 days between Christmas & New Year (pro rata)
* Long term service leave – up to 5 additional days (pro rata)
* Employee assistance programme.
* Heathcare plan which includes money back on prescription charges etc.
* Group stakeholder pension scheme
* Cycle to work scheme
* Flexible working, career breaks, enhanced contractual sick pay, support for parents & carers.
* Learning & development – training and development with access to a wide range of online courses to develop your skills.
* Death in Service cover (2 x annual salary)

Job Types: Full-time, Part-time, Permanent

Pay: £24,300.00-£27,494.61 per year

Expected hours: 37 per week

Benefits:
* Casual dress
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Sick pay
Schedule:
* Day shift
* Monday to Friday
* No weekends

Work Location: In person

Reference ID: 2425 017b
Expected start date: 21/01/2025

Citizens Advice Plymouth jobs

Telephone Debt & Energy Adviser - starting January 2025