We are looking for an enthusiastic Customer Service Representative / Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.

A successful candidate must be friendly and persuasive. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company's clientele.

Responsibilities:

Cold call people using a given phone directory to sell products
Answer incoming calls from prospective customers
Use scripts to provide information about product features, prices, etc., and present their benefits
Ask pertinent questions to understand the customer's requirements
Persuade the customer to buy by demonstrating how merchandise or service meets their needs
Record the customer's personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company's reputation
Go the "extra mile" to meet sales quota and facilitate future sales
Keep records of calls and sales and record useful information

Requirements and Skills:

Proven experience as Customer Service/Telemarketer or similar sales/customer service role
Proven track record of successfully meeting sales quotas, preferably over the phone
Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems
Excellent communication and presentation skills
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection
High school diploma, general education degree, or equivalent
Must be able to work Night Shift
Commission Structure
Candidates must reside around Pretoria

Job Type: Full-time

Ability to commute/relocate:

Menlyn Park, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Location:

Menlyn Park, Gauteng (Required)

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