We are looking for an enthusiastic Customer Service Representative / Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.
A successful candidate must be friendly and persuasive. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the company's clientele.
Responsibilities:
- Cold call people using a given phone directory to sell products
- Answer incoming calls from prospective customers
- Use scripts to provide information about product features, prices, etc., and present their benefits
- Ask pertinent questions to understand the customer's requirements
- Persuade the customer to buy by demonstrating how merchandise or service meets their needs
- Record the customer's personal information accurately in a computer system
- Deal with complaints or doubts to safeguard the company's reputation
- Go the "extra mile" to meet sales quota and facilitate future sales
- Keep records of calls and sales and record useful information
Requirements and Skills:
- Proven experience as Customer Service/Telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas, preferably over the phone
- Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems
- Excellent communication and presentation skills
- Proficient in English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Patient and able to handle customer rejection
- High school diploma, general education degree, or equivalent
- Must be able to work Night Shift
- Commission Structure
- Candidates must reside around Pretoria
Job Type: Full-time
Ability to commute/relocate:
- Menlyn Park, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Location:
- Menlyn Park, Gauteng (Required)
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