JOB SUMMARY:

Main purpose of position: CipherWave, a Johannesburg based Internet Service Provider that offers Connectivity, Cloud, Voice & Security products is looking to hire an exceptional leader in the capacity of Chief Sales Officer to join our executive team.

The CSO will be responsible to lead and manage the sales team, whilst driving the customer engagement model for existing CipherWave customers and partners. Additionally, the CSO will need to drive growth through the sales team in both the existing customer base as well as through acquiring new customers and partners.

The CSO will report to the Chief Executive Officer and is required to work seamlessly across all business units across the CipherWave group of companies.

Responsibilities and Duties:

Manage the day to day activities of the sales team
Drive strategic sales in conjunction with the sales and product team
Escalation point for all sales related queries from internal teams
Ensure communication with internal teams on Customer sales related queries
Ensure OLA’s are in place within the sales team in order to respond and action queries quickly
Ensure sales performance reporting is maintained daily
Ensuring a high touch point with all Key / Strategic Customers
Managing the entire sales business unit
Driving a sales culture of customer engagement within the sales team (Helping the business through sales to exceed the expectations of our customers and partners)
Ensuring the sales business unit has sufficient team coverage to execute on the sales goals
Implementing and maintaining sales KPI’s
Reporting on the sales teams performance against growth targets and in line with the businesses expectations
Driving a culture of sales enablement, through identifying training improvements for the team
Implementing a sales incentive plan that encourages and rewards sales performance
Working closely with marketing to drive campaigns that assist with improving product sales mix
Improving on our partner programme that encourages a high touch point engagement with our partners which encourages partner loyalty to the brand
Implementing a sales development plan to ensure the sales team members can develop and grow
Implement a sales model that aligns and helps to minimise customer churn through improved customer engagement, excellent communication, consultative product engagement & collaborative team engagement
Drive customer engagement through customer meetings and contact
Attend industry events to remain abreast of the industry movement
Work with marketing to drive customer and brand loyalty

Desired Skills & Experience:

Experience in a Sales Leadership Role
Experience in the Telecoms or ICT Industry is a must
Excellent communication
Ability to work well across multiple teams
Must have a passion for the industry
Proficient in MS Office Suite
Comfortable in providing and presenting reports
Executive Management Experience Essential
Min 10 years’ experience in Sales with 5 Year in a leadership position, managing a sales team
Sound knowledge of sales principles and best practices in sales
Successful proven track record of performance
Must be well networked
Business Management Qualification, Degree or equivalent
Relevant Sales / Sales Management Certification from accredited centre of learning

Additional Requirements:

Knowledge and Understanding of either Connectivity, Cloud, Voice, Security Products
SA Telecommunications Landscape
Experiencing working on a CRM System (SalesForce, Quickbase or similar)
Understanding of working with a reseller channel or a distribution channel

Should you not hear back from us within 2 weeks of your application kindly deem your application unsuccessful

Job Features

Job Category: Chief Sales Officer

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Chief Sales Officer | Cipherwave | Johannesburg