About us

Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

Our M&E Sales Office Manager will be respisible for leading and inspiring the team to maximise all Group, Conference, Sports and Event revenue opportunities for The Lensbury.

Key Responsibilities

Review business plans, identify gaps and ensure proactive efforts to meet targets
Create bespoke contracts; tailored for individual clients, using your impeccable eye for detail
Demonstrate flexibility and adaptability when personalising client needs and the changing demand and priorities of the business
Contribute to the selling strategy, ensuring the team are aligned and equipped to deliver
Maintain a good knowledge of the competitor set; taking actions to ensure The Lensbury holds position within the local market
Develop and implement SOP's and other practices, to create a structured approach to the execution of M&E sales
Ensure the team are well trained and operate a culture of delivering high standards of customer service, relationship building, selling and conversion techniques, billing and processing of contracts
Ensure the team is efficiently confirming events (proposal, site inspection, contracting, negotiating of rates and terms and conditions), handling client requests to secure conversion and ensuring post-event follow-up to confirm repeat business
Manage and develop the team, ensuring they are well-engaged within The Lensbury community
Plan, budget and forecast in an accurate and timely manner
Engage with clients or agents in relation to their enquiries
Identify opportunities and improvements to ways of working, whilst being solution focussed and giving consideration to operational requirements
Ensure the efficient and appropriate response to client feedback
Recruit, coach, mentor and support the Meetings & Events Sales Team.

What we're looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

Team player with focus on the importance of team culture
Previous experience in the same or similar role
Experience of working with Oracle (Opera) an advantage
A process-oriented individual with experience of developing and implementing SOP's
A strong understanding of the importance of yielding, lead times and demand calendar
Team player with strong & positive interpersonal skills
Ability to adapt to a frequently changing market environment.
Ability to be proactive and think outside the box
Strong in building relationships; within The Lensbury, L+R and with clients and suppliers
Strong commercial approach to identifying sales and revenue maximisation opportunities for all revenue streams.

What's in it for you?

Free meals whilst on duty
Paid annual leave of 28 days including public holidays
Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
EAP for you and your family
Online benefits portal offering lots of discounts
Fully funded Apprenticeship opportunities
Excellent training and development opportunities
Staff Awards and Social events throughout the year
Cycle to work scheme
Free parking
Refer a Friend programme
Staff Discounts at The Lensbury and across the L+R portfolio

The Lensbury jobs

Meeting & Events Sales Office Manager