About us
Part of London + Regional Hotels, The Lensbury Resort is located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.
The Role
Our M&E Sales Office Manager will be respisible for leading and inspiring the team to maximise all Group, Conference, Sports and Event revenue opportunities for The Lensbury.
Key Responsibilities
- Review business plans, identify gaps and ensure proactive efforts to meet targets
- Create bespoke contracts; tailored for individual clients, using your impeccable eye for detail
- Demonstrate flexibility and adaptability when personalising client needs and the changing demand and priorities of the business
- Contribute to the selling strategy, ensuring the team are aligned and equipped to deliver
- Maintain a good knowledge of the competitor set; taking actions to ensure The Lensbury holds position within the local market
- Develop and implement SOP's and other practices, to create a structured approach to the execution of M&E sales
- Ensure the team are well trained and operate a culture of delivering high standards of customer service, relationship building, selling and conversion techniques, billing and processing of contracts
- Ensure the team is efficiently confirming events (proposal, site inspection, contracting, negotiating of rates and terms and conditions), handling client requests to secure conversion and ensuring post-event follow-up to confirm repeat business
- Manage and develop the team, ensuring they are well-engaged within The Lensbury community
- Plan, budget and forecast in an accurate and timely manner
- Engage with clients or agents in relation to their enquiries
- Identify opportunities and improvements to ways of working, whilst being solution focussed and giving consideration to operational requirements
- Ensure the efficient and appropriate response to client feedback
- Recruit, coach, mentor and support the Meetings & Events Sales Team.
What we're looking for:
To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- Team player with focus on the importance of team culture
- Previous experience in the same or similar role
- Experience of working with Oracle (Opera) an advantage
- A process-oriented individual with experience of developing and implementing SOP's
- A strong understanding of the importance of yielding, lead times and demand calendar
- Team player with strong & positive interpersonal skills
- Ability to adapt to a frequently changing market environment.
- Ability to be proactive and think outside the box
- Strong in building relationships; within The Lensbury, L+R and with clients and suppliers
- Strong commercial approach to identifying sales and revenue maximisation opportunities for all revenue streams.
What's in it for you?
- Free meals whilst on duty
- Paid annual leave of 28 days including public holidays
- Use of some leisure facilities, including gym & swimming pool (after successful 30 day review)
- EAP for you and your family
- Online benefits portal offering lots of discounts
- Fully funded Apprenticeship opportunities
- Excellent training and development opportunities
- Staff Awards and Social events throughout the year
- Cycle to work scheme
- Free parking
- Refer a Friend programme
- Staff Discounts at The Lensbury and across the L+R portfolio
