Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Purpose of the job

As a Salesforce Multi Cloud Developer, you will play a pivotal role in architecting, developing, and optimizing our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms. Collaborating closely with Solution Architects and cross functional technology team, you will lead the technical design and implementation of Salesforce solutions that enhance customer engagement, loyalty, and operational efficiency. This role demands a deep technical knowledge, a strategic mindset, and the ability to mentor junior developers.

Key Responsibilities

Advanced Salesforce Development: Lead the development and customization of complex Salesforce solutions, focusing on CRM, Loyalty Management and Service Cloud. Utilize advanced Apex, Visualforce, Lightning components, and other Salesforce technologies extend our capabilities.

Testing and Quality Assurance: Develop and execute comprehensive test plans to ensure the functionality, performance, and reliability of Salesforce solutions. Perform unit and integration testing. Support user acceptance testing to validate solutions against requirements and acceptance criteria.

Solution Design and Architecture: Architect scalable, maintainable, and flexible solutions within the Salesforce platform that meet business requirements and anticipate future needs. Ensure solutions are optimally integrated with existing enterprise architecture.

Advanced Problem Solving: Tackle complex technical issues, providing expert-level troubleshooting, root cause analysis, and solution implementation.

Integration and Data Strategy: Design and implement robust integration patterns between Salesforce clouds and external systems, focusing on data consistency, security, and performance. Lead the development of data models and governance practices within Salesforce.

Performance Optimization: Monitor, analyse, and optimize the performance of Salesforce solutions, ensuring they operate at peak efficiency and meet scalability demands.

Technical Leadership: Collaborate with Solution/Technical Architects and other internal technology teams to define and implement technical strategies for Salesforce solutions, ensuring alignment with business goals and technical standards. Guide the development team through complex coding challenges and architectural decisions.

Mentorship and Leadership: Mentor junior Salesforce developers and engineers, promoting best practices in coding, configuration, and continuous integration/delivery. Foster a culture of excellence and innovation within the team.

Continuous Learning and Innovation: Keep abreast of the latest Salesforce releases, features, technologies, and best practices. Advocate for the adoption of new tools and technologies that can enhance business outcomes.

Knowledge, skills and experience required

• Degree in Computer Science, Software Engineering, or related field.
• 4+ yearsExperience in Salesforce development, with a proven track record in Salesforce CRM and Service Cloud platforms
• Lightning App builder experience
• Experience with JavaScript
• Strong expertise in Apex, Visualforce, Lightning components, SOQL, and SOSL.
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools.
• Advanced knowledge of Salesforce Tooling and Metadata.
• Demonstrated experience in requirements gathering and translating business needs into technical solutions.
• Demonstrated experience in architecting and implementing complex Salesforce integrations and customizations.
• Strong foundation in CRM principles, data modelling, and software architecture.
• Salesforce Developer Certification, Platform Developer I/II, Salesforce Administrator and any relevant advanced certifications.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with CI/CD tools like GitHub and Salesforce DX.
• Exceptional analytical and problem-solving skills.
• Ability to manage multiple projects and prioritize tasks effectively.
• Excellent communication and leadership abilities, with a track record of mentoring developers.
• Additional Salesforce certifications related to specific clouds (e.g., Service Cloud Consultant, Marketing Cloud Consultant etc ) are a plus.
• Experience with Loyalty Management and Salesforce Voice, would be preferred
• Experience with Data Cloud, Marketing Cloud and Amazon Connect is a plus

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