Aastha is a young and dynamic Managed Services business, here to simplify technology for our customers. As a one-stop managed service provider for IT, communications, and security, we offer a personalised experience tailored to meet our customers’ unique needs in various technology services.

Role Description

You will be joining a team of ambitious professionals who have a vision that embraces change and an everlasting passion for technology. This is a full-time on-site role for a 2nd line IT Support Specialist. The individual will be responsible for technical support, troubleshooting, help desk support for general IT, networking, and Hosted Communications systems, and ensuring their smooth operation.

Qualifications

Technical Support, Troubleshooting, and Help Desk Support skills
Experience in providing technical support and troubleshooting for hardware and software and hosted communication/collaboration systems
Knowledge of IT best practices and help desk procedures
Knowledge of Microsoft 365 and Google Workspace administration is essential
Microsoft Teams and Teams Phone solutions experience is desirable
Experience with Cyber Security and Firewalls
Strong communication and interpersonal skills
Experience with Mobile Device troubleshooting and management
Ability to work well in a team environment
Relevant certifications such as CompTIA A+ or ITIL are a plus
Bachelor's degree in Information Technology or related field

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Aastha jobs

IT Support Specialist - 2nd Line