Description

The Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO product and product-related support, ensuring resolution of all issues as required. The Solutions Consultant is tasked with identifying and resolving issues while maintaining SYSPRO standard procedures.

Key Responsibilities

Assist the customer to ensure business-relevant solutions are implemented and maintained, and assist SYSPRO to achieve ALF retention and growth.
Provide support and/or technical assistance related to the SYSPRO product.
Facilitate proof of concept and functional specification documentation.
Prepare quotations.
Troubleshoot and resolve technical issues related to SYSPRO, including server and SQL issues.
Monitor server resources and ensure optimal performance.
Communicate effectively with clients to understand their issues and provide timely solutions.
Work closely with other IT team members and departments to resolve complex issues.
Participate in team meetings and contribute to continuous improvement initiatives.
Create and maintain technical documentation for troubleshooting procedures and system configurations.
Prepare reports on Technical Assessments and provide feedback to customers.
Analyze and identify the root cause of issues, recommending and implementing solutions.
Stay updated with the latest SYSPRO updates and industry trends to provide proactive support.

Skills, Knowledge and Expertise

Qualifications and Experience

Senior certificate or NQF 4 equivalent.
B.Com IT or equivalent IT Qualification.
PPIM will be advantageous.
1-2 years SYSPRO experience.
SYSPRO LearnIT Qualifications advantageous.
SYSPRO Certifications advantageous.
BI and/or SYSPRO Embedded Analytics experience advantageous.

Skills Required

Strong channel industry knowledge.
Strong influential ability.
Strong business development abilities.
Project management.
Excellent communication skills.
Microsoft Operating Systems.
Microsoft SQL Server Management.
SYSPRO ERP Knowledge.
System Administration and Integration.
System Analysis and Troubleshooting.
Documentation and Reporting.
Communication and Collaboration.
Project Management.

Knowledge

Minimum 2 years’ business process experience.
Minimum 2 years’ SYSPRO product experience.

About SYSPRO

SYSPRO is a leading global Enterprise Resource Planning software provider specializing in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest-standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.

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