To support the business in the administrative functions required to onboard a customer in a timely manner, maintaining the highest level of customer service and compliance.

Tasks

Operational

Conduct FICA client profiling for all new registrations, following all risk measures.
Daily monitoring of active users to ensure they are FICA compliant.
Support to the various Sales Teams for client onboarding.
Weekly and monthly reporting on new registrations and daily monitoring.
Assist team members with training where necessary.

Stakeholders (internal & external customers, suppliers, shareholders)

Build and maintain effective internal and external relationships in order to promote business continuity and drive user retention and growth.

Maintain personal effectiveness and communication

Maintain effective oral and written communications with customers and work colleagues.
Demonstrate a personal commitment to suggest ways of doing things differently by improving performance and increasing the value created for all stakeholders.
Treat each customer as the only customer.

Requirements

Academic qualifications

Grade 12
Excel proficiency

Work experience

Essential:
- Experience with customer service
- Computer literacy (Word, Excel, Outlook)
- Relevant sector/industry exposure
- Knowledge of DealersOnline
- Previous onboarding experience

Knowledge

Essential:
- Technologically sound
- Sound understanding of Customer Service principles

Skills

Essential:
- Well-developed communication skills, including telephone etiquette
- Attentiveness
- Time management
- Self-management
- Computer, technology, and systems skills
- Administrative skills
- Attention to detail
- Teamwork
- Exceptional customer service

Knowledge

Essential:
- Organisational awareness
- Concern for communicating clearly & professionally
- Good interpersonal relationships
- Self-confidence
- Dependability
- Following procedures
- Integrity
- Reliability
- Ability to work under pressure

Advantageous:

Continuous improvement
Commitment to behaving correctly and ethically
Enthusiasm for learning, sharing, and growing
Professional appearance
Customer centricity

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DealersOnline jobs

Administrator: Commerical (Compliance)