Tswana Speaking Customer Service Advisor

Our client based in Century City is seeking a Tswana Speaking Customer Service Advisor .

The key objective of the role is to identify and understand customer needs, delivering first-class customer service to increase the profitability of the business while remaining committed to treating customers fairly. This role involves speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience:

Minimum of 12 months unbroken inbound call centre experience
Experience in healthcare, insurance, financial, or administration industry and knowledge of relevant legislative environment is highly desirable

Requirements:

Passed Grade 12
Fluent in Tswana (Read, Write, Speak)
Proficient in MS Office Suite applications
Clear Criminal Record
Available immediately
Fixed Term Contract
Own transport (Advantage)

Key Responsibilities:

Answer calls and respond to customer requests
Provide customers with product and service information
Identify, research, and resolve customer issues using the in-house operating system
Complete call logs and reports
Assist irate members and escalate when required to senior agents/team leader
Maintain productivity levels and quality standards
Perform daily administrative functions and accurately capture required information in various CRM systems
Adhere to and support company policies and practices
Ensure that cases are reviewed and actioned
Monitor Average Handling Time in line with standards
Adhere to work schedule and monitor workflow
Ensure SLA compliance and timely case completion
Maintain customer quality according to set standards and business processes
Ensure full compliance with business processes, legislation, and standard operating procedures
Communicate effectively with all levels in an organization (verbal and written)
Be solution-driven
Exhibit excellent problem-solving and accuracy skills
Be a self-starter, motivated, and able to work independently
Operate confidently in a dynamic environment
Demonstrate flexibility and agility
Adapt to different situations as they arise
Work effectively in a team environment
Prioritize deliverables and workload accordingly

Salary and Working Hours:

The salary is R9000
Monday to Friday, 08:00 to 17:00

Office Location:

Century City

Application Process:
Should you wish to apply for the position, please apply directly via this job board, ensuring that you quote reference number L5755W9R in the subject heading or email body.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, if you do not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept on our database for us to contact you regarding future vacancies. If you do not wish for us to keep your CV for any other positions, please email

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Tswana Speaking Customer Service Advisor