IT Support Engineer

ScottNET, an End-to-End ICT Solutions Provider, a division of Halfway with offices in JHB, Cape Town, and KZN is sourcing an IT Support Engineer to provide Technical Support at client site . The ideal candidate must have diverse hands-on experience and be comfortable in a client-facing role. The role will be based in Johannesburg .

Duties & Responsibilities

Assist customers telephonically, in person and remotely with any IT queries/problems.
Service Desk Experience:
1. 1st and 2nd Line Support experience
2. Timeously attending to alarms created within the Managed Services Platform
3. Log, assign and resolve support cases on the service desk within the severities
4. Daily client backup monitoring and troubleshooting
5. Perform client visits as required
6. Create, manage and maintain appropriate site documentation
7. Providing clients with accurate, detailed and presentable monthly reports
8. Answering the help desk phone
9. Setting up and managing Project Plans
Server Support Experience:
1. Installation and configuration of Client Servers
2. Building of Servers from “bare metal”
3. Maintenance of Client Servers
4. Server OS knowledge
5. Recover from backups
6. Active directory administration and support and recovery
7. HyperV and VM knowledge
Desktop Support Experience:
1. Installation and configuration of Client Desktop Machines
2. Building of Desktop Machines from “bare metal”
3. Maintenance of Desktop Machines
Networking and Infrastructure Experience:
1. General knowledge of Networking infrastructure including VLANs
2. Installation and configuration of Client Infrastructure
Microsoft 365 Experience:
1. Office 365, admin, mail trace, exchange admin, security and compliance knowledge
2. Sharepoint, setup, plan, maintain, train
3. Mail migrations / Domain, setup, plan, moving of Domains and moving Mail from hosted server or 365

Desired Experience & Qualification

Matric is essential
Tertiary qualification in i.e., Computer science and/or Information Technology
Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and/or similar role
Good understanding of computer systems, mobile devices, and other technical products
In-depth knowledge of hardware and networking systems
Must be able to articulate technical issues clearly over the phone and in writing
A culture of service excellence and problem ownership
Effective problem resolution and troubleshooting/root cause analyses skills and experience
Extremely strong organisational and time management skills
Ability to establish and maintain effective working relationships

Package & Remuneration

Market related.

Interested?

Only apply if you meet the role requirements.

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