IT Support Engineer
ScottNET, an End-to-End ICT Solutions Provider, a division of Halfway with offices in JHB, Cape Town, and KZN is sourcing an IT Support Engineer to provide Technical Support at client site . The ideal candidate must have diverse hands-on experience and be comfortable in a client-facing role. The role will be based in Johannesburg .
Duties & Responsibilities
- Assist customers telephonically, in person and remotely with any IT queries/problems.
- Service Desk Experience:
- 1st and 2nd Line Support experience
- Timeously attending to alarms created within the Managed Services Platform
- Log, assign and resolve support cases on the service desk within the severities
- Daily client backup monitoring and troubleshooting
- Perform client visits as required
- Create, manage and maintain appropriate site documentation
- Providing clients with accurate, detailed and presentable monthly reports
- Answering the help desk phone
- Setting up and managing Project Plans
- Server Support Experience:
- Installation and configuration of Client Servers
- Building of Servers from “bare metal”
- Maintenance of Client Servers
- Server OS knowledge
- Recover from backups
- Active directory administration and support and recovery
- HyperV and VM knowledge
- Desktop Support Experience:
- Installation and configuration of Client Desktop Machines
- Building of Desktop Machines from “bare metal”
- Maintenance of Desktop Machines
- Networking and Infrastructure Experience:
- General knowledge of Networking infrastructure including VLANs
- Installation and configuration of Client Infrastructure
- Microsoft 365 Experience:
- Office 365, admin, mail trace, exchange admin, security and compliance knowledge
- Sharepoint, setup, plan, maintain, train
- Mail migrations / Domain, setup, plan, moving of Domains and moving Mail from hosted server or 365
Desired Experience & Qualification
- Matric is essential
- Tertiary qualification in i.e., Computer science and/or Information Technology
- Must have at least 5 years proven work experience as a Technical Support Engineer, Desktop Support Engineer and/or similar role
- Good understanding of computer systems, mobile devices, and other technical products
- In-depth knowledge of hardware and networking systems
- Must be able to articulate technical issues clearly over the phone and in writing
- A culture of service excellence and problem ownership
- Effective problem resolution and troubleshooting/root cause analyses skills and experience
- Extremely strong organisational and time management skills
- Ability to establish and maintain effective working relationships
Package & Remuneration
Market related.
Interested?
Only apply if you meet the role requirements.
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