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We are looking for a Funeral Claims Manager to join our team in Kempton Park who will be resposible for leading Funerals claims operations, ensuring efficient processing and customer satisfaction. Manage a team, implement best practices, and collaborate with stakeholders.

Duties & Responsibilities

Claims Management: Oversee end-to-end claims process, ensuring compliance and accuracy.
Assist in Implementing the Neighbour Standard Operating Procedure.
Team Leadership: Lead and support Funerals team for optimal performance.
Quality Assurance: Maintain high standards in claims handling and documentation.
Customer Service: Address inquiries and concerns, providing timely assistance.
Fraud Detection: Identify and investigate potential fraud cases.
Compliance: Ensure adherence to insurance regulations and guidelines.
Performance Management: Analyze trends and metrics to optimize operations.
Stakeholder Collaboration: Work with other departments to address complex issues.
Reporting: Prepare reports and analyses for management review.

Desired Experience & Qualification

BCOM/ Bachelor’s degree in Business Administration, Finance, or a related field.
Professional certification in Insurance or Claims management is highly desirable.
A minimum of 5 - 10 years of experience in Claims Management, preferably in the insurance industry.
RE1 Certificate is required.

Package & Remuneration

Competitive market related package depending on experience.

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