Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.
Duties and Responsibilities
Delivers extraordinary experience to each and every patient. Provides patients with a complete understanding of our customized recommendations for products and services
Develops own clientele from providing outstanding service and obtaining referrals
Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
Retrieves patient charts and electronic health records
Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
Educates patients on proper eyeglass and contact lens care
Collect eye and face measurements to ensure proper fit
Interprets prescriptions written by optometrist and ophthalmologist
Creates work orders for lab technicians, specifying information on lenses needed
Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc
Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
Restocks retail boards with new merchandize
Understands product issues and analyzes any problems. Thoroughly and accurately answers patients' questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc
Collaborates with technicians, front desk associates, Managers, and Optometrist
Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc
Requirements:
Qualifications
High School Diploma
Minimum of one-year experience working as an Optician strongly preferred
Experience with HIPAA requirements preferred
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Excellent customer service skills and pleasant demeanor, experience with sales preferred
Manual dexterity and hand-eye coordination
Dependability and punctuality
Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day
Physical Demands

* This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Req Benefits: Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

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Optician