Job category: Banking, Finance, Insurance. Stockbroking
Contract: Permanent
Remuneration: Market Related
EE position: Yes
About our company
The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.
Introduction
To maximise business value (including optimisation of ROI) through representing the voice of the customer and acting as an ambassador for trading operations and technology to ensure the right products are delivered to customers (internal and external).
Results Delivery
- Ensuring the existence of a shared vision for trading (across front office, ops and technology) and be the champion for realising this vision through the delivery of the right products to customers (mainly internal focus and responsibility).
- Coordinating prioritisation of the Product Backlog by making clear recommendation in accordance with business value and customer requirements.
- Formulate and develop a consolidated technology roadmap and business processes to ensure more efficient delivery of business outcomes in achievement of a forward-looking trading and associated services strategy.
- Helping the Team Members to understand what to build and why, including clear communication and explanation of customer requirements.
- Accepting the delivered product increment at the end of each iteration according to criteria agreed with customers.
- Managing the release plan.
- Contribute to the development of the trading and associated business strategy.
- Responsible for drafting and coordinating feedback on project related documentation submitted for prioritisation at organisation wide prioritisation sessions.
- Provide subject matter guidance and knowledge to assist with business-as-usual activities.
- Champion the Product Owner role in Agile development processes as applied at the JSE from time to time.
- Continuous communication to stakeholders and clients regarding progress and managing their expectations including making trade-offs where required.
- Ensure solutions are used by customers and that they understand the value proposition.
- Manage client relationships including delivery and prioritisation to ensure maximisation of business value.
- Help the Scrum Master organize Sprint Review Meetings and ensure team effectiveness in the meetings.
- Attend sprint planning meetings and ensure team effectiveness in the planning.
- Inspire and motivate a team of diverse specialists to deliver innovative and exciting solutions with an appropriate sense of urgency.
- Identify problems and provide effective solutions to ensure ongoing delivery.
- Work with project managers and technical leads to determine scope and priorities for product development cycles.
- Identify and implement mitigations to effectively manage risks.
- Give input to budgets and business cases and contribute to continued compliance to targets for ROI and productivity.
- Participate in relevant committees and industry bodies to drive out related industry standards that align to the JSE vision and strategy.
- Provide subject matter and industry expert input in various JSE projects to ensure that the correct functions are implemented to maintain or improve market quality and integrity using research, insight and experience obtained.
- Conduct Remote Disaster Recovery testing to assess processes and systems readiness against the Business Continuity (BC) during every Disaster Recovery cycle.
- Perform systems testing on new enhancements to introduce new functionalities into the systems which will contribute to efficient business operations and/or improved customer satisfaction.
- Compile and maintain the client facing system documentation for enhancements or new products, review documentation and apply necessary changes to ensure that all market participants have the relevant information on JSE system functionality.
- Provide support and training on the client facing documentation to all stakeholders to ensure appropriate understanding of JSE systems and adherence by market participants to JSE operations and procedures.
- Work with IT Trading teams on how to configure the trading system to meet business requirements.
- Collaborate with IT and other JSE divisions on relevant initiatives to ensure that all critical aspects of any initiatives or products are considered early on so that the JSE can deliver products or initiatives that are in line with the client’s needs and requirements.
- Draft and submit relevant system changes required for CDM and interface with internal stakeholders and software vendors including representing the CDM team at Service Forums to jointly develop release schedules to implement agreed changes.
- Alert line manager and relevant stakeholders of any change in scope or work effort that could result in not meeting the delivery schedules and take appropriate action accordingly.
- Attend to ad-hoc duties and responsibilities as assigned by the line manager in continuation of business and increased productivity.
- Manage own delivery against agreed delivery plan and set timelines, identify obstacles to delivery and take appropriate action where required to ensure continued business operations for own focus area.
- Report and consult with manager when necessary to review progress and quality against CDM team plans and targets and identify areas where corrective actions are required to ensure delivery of agreed results.
Stakeholder Relationship Management
- Interact with EXCO members, peers, department members, direct reports and manager/s in a way that promotes openness and trust and gives them confidence in one’s intention.
- Lead, manage and collaborate with cross-functional teams, business partners, customers and stakeholders.
- Ensure a solid understanding (through business owners) of customers, users, the marketplace, the competition, industry developments and of future trends that will impact operations/technology delivery.
- Manage stakeholders’ expectations by listening to their needs and influencing the outcome to meet the requirements whilst remaining within system constraints, cost and resource capacity.
- Ensure effective communication and sustainable relationship networks through one-on-one meetings with manager, weekly team meetings and through regular interaction with various internal and external stakeholders.
- Build sustainable relationships with customers to build trust and confidence in JSE products.
- Gauge client satisfaction internally through 360 feedback reports and externally through surveys which will include any positive or negative feedback received from the stakeholders regarding the professionalism and timeous nature of interaction.
- Act as an ambassador for enterprise trading solutions.
- Represent product areas from operational and technical perspective when dealing with internal and external service providers.
- Provide input and coordinate communication to market during crises management and system enhancements/initiatives.
- Conduct training on new system applications and enhancements for customers.
Process Management
- Develop appropriately detailed specifications for product features so that they are clearly understood by the various groups of stakeholders e.g. development teams, customers, marketing team, etc.
- Ensure a fundamental understanding of end-to-end customer experience and dependencies.
- Ensure that detailed requirements from stakeholders or customers are translated into sound functionality functional requirements.
- Ensure that business requirements are clearly communicated between the operations and technical development teams to meet customer requirements.
- Ensure that implemented product features add value to the end user and increase company returns.
- Actively engage with market product specialist to understand the evolving clients' needs.
- Collaborate with other product owners where clients' requirements involved more than one feature team to ensure that a quality solution is delivered to meet client needs.
- Act as coordinator for JSE system changes and new releases for the relevant products/markets (including testing).
Self-Management
- Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management.
- Upskill team and other professionals by sharing knowledge and research results.
- Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards.
- Take accountability for contributing to the success of the team by removing obstacles to team performance and success.
Transformation and Innovation Contribution
- Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results.
- Actively participate in product development and innovation to contribute to assess class growth.
- Commerce, Engineering or Information Technology Degree
- Certified Product Owner, RPE, CFA, Registered Stockbroker (All preferred but not essential)
- Minimum of 5 to 10 years working experience in financial services industry related to trading in various products spot or derivatives markets including at least 3 years at in a business/product owner level/ product specialist with specific operations and/or technology focus
Knowledge and Skills required
- Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email)
- Business principles
- Decision-making process
- Industry trends
- International Standards for Professional Practice
- High level understanding of Financial Market Infrastructure legal and regulatory landscape
- Basic compliance techniques and approaches
- Assurance/Audit core concepts
- Basic Audit practices and techniques
- Deep market knowledge of the trading conventions and end to end market practices in equity, bonds and derivatives markets (equity, currencies, commodities, bonds and interest rates)
- Building and maintaining effective relationships with internal and external stakeholders
- Networking and building relationships
- Resolving a difficult conflict
- Collecting and interpreting information
- Integrating different sources of information
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