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The Bosch Thermotechnik GmbH is looking forward to your application!
Employment type: Unlimited
Working hours: Full-Time
Joblocation: Wetzlar
We are seeking an experienced Training Manager to lead the development and execution of our comprehensive, global OneCRM training program. This role requires the design and coordination of a multifaceted training approach, including on-site or online training, web-based training, developing different learning formats, knowledge nuggets, and a "tip of the week" initiative. Collaboration with Global Process Owners and CRM Product Owners in an agile working program is essential for content development. The role also involves facilitating a 'Train the Trainer' program for local on-site training. The ideal candidate has extensive experience in instructional design, technical training, CRM technologies, and a deep understanding of adult learning principles.
- Design, implement, and manage a versatile global OneCRM training program that leverages various training methods such as on-site training, web-based training, bite-sized learning nuggets, and regular tips and tricks updates.
- Collaborate with Global Process Owners and CRM Product owners in an agile setup to develop accurate and engaging content for training modules.
- Establish and maintain a robust 'Train the Trainer' program, ensuring local trainers are adequately prepared to deliver on-site training.
- Continuously update training material to accommodate frequent new feature releases, ensuring users are up-to-date with the latest OneCRM functionality.
- Develop and implement methods to measure the effectiveness of the training program, taking feedback into account to facilitate continuous improvement.
- Lead and coach global and local training networks, ensuring consistency in training delivery across different regions and cultures.
- Education: completed university degree preferably in Education, Business, or a related field; Master's Degree preferred
- Experience and Knowledge: several years of experience in a training role, with some years of experience specifically in CRM software training; extensive knowledge of CRM systems, preferably with experience in MS Dyn365: demonstrated experience in managing and leading global training programs, coordinating with various stakeholders; proven track record of designing and implementing effective 'Train the Trainer' programs; experience with diverse training methods, including on-site, web-based, and bite-sized learning initiatives
- Personality and Working Practice: excellent communication and presentation skills, with the ability to distill complex concepts into easily understood content; capable of working in a dynamic, fast-paced environment, managing multiple priorities simultaneously
- Languages: very good in German and English, both written and spoken
- Work-life balance: Flexible working in terms of time, place and working model.
- Health & Sport: Wide range of health and sports activities.
- Childcare: Intermediary service for childcare services.
- Employee discounts: Discounts for employees.
- Room for creativity: Space for creative work.
- In-house social counseling and care services: Social counselling and intermediary service for care services.
The recruitment contact or superior will be happy to provide information about the individual benefit plan.
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