- Provide outstanding service delivery to Clients.
- Ensure successful renewal of insurance contracts.
- Prepare for and understand the importance of client profitability by researching and analysing the business.
- Keep abreast with the insurance markets (both local and overseas).
- Foster of sound working relationships with other functional business units.
- Identify new business opportunities and cross sell within the business.
- Drive growth within clients outside of transactional insurance.
- Assist in developing and mentoring junior staff.
Job requirements:
- Minimum of 5 years appropriate experience in the sales and client service delivery function.
- Relevant formal qualification / NQF 5.
- Minimum 150 credits and have passed RE 1 Examination.
- Have a valid driver’s license and willingness to travel nationally.
- Excellent negotiation skills.
Client Retention & New Business Development:
- Description: This KPI assesses the Accounts Executive’s ability to retain existing clients and bring in new clients to expand the customer base. It reflects the executive’s skill in building strong relationships with clients while actively seeking opportunities to grow the business.
- Metric: Client retention rate, number of new clients acquired.
- Target: Increase client retention by 10% and acquire a minimum of 5 new clients per quarter.
- Scoring: The Accounts Executive is scored based on achieving the targets for client retention and new client acquisition. Higher scores are given for exceeding the targets.
Renewal Presentation & Credit Control:
- Description: This KPI evaluates the Accounts Executive’s effectiveness in presenting renewal terms to clients and managing credit control. It measures the executive’s competence in negotiating favorable terms for renewals and in ensuring timely payment by clients to maintain financial stability.
- Metric: Successful renewal presentations, reduction in outstanding debtors.
- Target: Successfully present renewal terms to 90% of existing clients, and reduce outstanding debtors by 15%.
- Scoring: The Accounts Executive’s performance is evaluated based on the success rate of renewal presentations and the reduction in outstanding debtors. Higher scores are awarded for meeting or surpassing the targets.
Meeting Deadlines & Efficient Service Delivery:
- Description: This KPI focuses on the Accounts Executive’s performance in meeting deadlines for assigned tasks and delivering efficient service. It gauges the executive’s time management skills, ability to prioritize tasks, and commitment to providing high-quality service within established timeframes.
- Metric: Timeliness of task completion.
- Target: Meet or exceed deadlines for 95% of assigned tasks.
- Scoring: The Accounts Executive’s performance is measured based on the ability to consistently meet deadlines. Higher scores are given for a higher percentage of tasks completed on time.
Client Growth & Account Management:
- Description: This KPI tracks the growth of revenue from existing accounts and highlights the executive’s capability in effective account management. It measures the executive’s strategic approach to nurturing existing relationships, identifying upselling opportunities, and maximizing revenue from the current client portfolio.
- Metric: Growth of revenue from existing accounts.
- Target: Achieve a 10% growth in revenue from existing accounts over the fiscal year.
- Scoring: The Accounts Executive’s performance is assessed based on the revenue growth achieved from existing accounts. Higher scores are awarded for exceeding the revenue growth target.
