EXPERIENCE, QUALIFICATIONS AND TRAINING: - Knowledge and experience in the retail motor industry
- Read, write and speak English and Afrikaans
- Computer Literate
- Valid driver's license
- Valid Matric Certificate
- ASE Certification
MAIN PURPOSE OF THE JOB: - To provide an excellent service by understanding the customer's needs, providing advice and offering solutions.
- The outcome that is produced is Satisfied Customers and will be considered successful when:
- The customer's needs / requirements are understood and expectations are met
- There is sound product knowledge
- Personalized service is provided
- Customers are informed
RELATIONSHIPS AND PERSONAL ACTIVITIES: - Directly responsible to the Service Manager and Foreman
- Relationships with the staff
MAIN JOB FUNCTIONS: - Welcome customers and capture the relevant information, assuring that client needs are addressed.
- Check vehicle in with client.
- Follow-up on parts ordered, and bookings are made to suit customer daily.
- Keep customers up-to-date about information on status of the vehicle.
- Handle queries / concerns of customers as per the customers concerns daily.
- Make out job cards, accurately and timeously and put job cards through for costing daily.
- Arrange hire vehicles for customers, obtaining the necessary authority to do so.
- Collect Payments from customers that are due, prior to handing back the vehicle.
- Cross-departmental disciplines.
