Listing reference: track_001312
Listing status: Under Review
Apply by: 26 November 2024
Position summary
Job category: Customer Service
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction
TRACKER requires the services of a Representative: Customer Services for the PE and surrounding area. The role is based at the PE office.
Responsibilities
- Process sales contracts/information
- Contracting, Loading of contracts and Voice Logging
- Maintain region records, statistics reports and targets
- Scheduling and follow up of fitments
- Liaising with technicians, fitment centres and other regions regarding the completion of scheduled jobs.
- Establishing, building and maintaining professional relationships with our various business partners.
- Follow up leads/queries – Product info, account queries
- Typing and processing of documentation/information.
- Receive and administer incoming calls
- Provide service to both existing and prospective clients
- Providing Quotes to clients
- Provide service within the region as well as other departments/regions/staff within Tracker
- Reception and telephone duties
- Assisting walk-in customers to the office
- Ensure that Customer Service standards are maintained in a highly pressurized environment and within our SLAs
- Ad hoc duties requested by any manager or supervisor
Skills and Knowledge
- Administrative support to customers and business partners
- Matric with at least 2 years’ experience in an administrative role
- Previous experience in the vehicle tracking industry would be advantageous
- Attention to Detail
- Ability to prioritize and meet deadlines in a fast-paced environment
- Proficiency in MS Office & Outlook
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