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SPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively.
The blended learning model, which combines classroom teaching and online instruction, allows teachers to anticipate student needs and equips schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure the accessibility of university and careers for all.
SPARK Schools has a culture of collaboration, because getting South Africa to lead global education takes a team effort. We are innovators who strive for excellence through persistence and a sense of urgency to achieve SPARK Schools’ vision, mission and social transformational objectives. Our work environment is vibrant, fast-paced, engaging, tech-enabled and data-driven.
SPARK Schools is a high growth, mission and values-driven, entrepreneurial organisation, operating 21 primary schools and 5 high schools and serving over 16,000 families in 2024. We are looking for dynamic people to join our team.
Purpose of the Role:
Working as a Team Lead will require effective delegation, management and performance monitoring, as well as overseeing projects and supervising day-to-day implementation and execution. The Credit Control Lead will play a key role in the day-to-day tasks of the Credit Control Team.
The Credit Control Lead must ensure smooth running of accounts and encourage timely recovery of payments, in order for all necessary expenses to be paid. The role will also entail building a fit-for-purpose Credit Control operating model that accounts for current and future service delivery requirements by systemising processes and reducing business risk where possible.
The Credit Control Lead will act as a single point of contact for the Credit Control Team, including the handling of all their queries or challenges with a sense of urgency, while also required to take ownership and be accountable until a resolution is reached or achieved.
Reports To: Credit Control and Billing Manager
Responsibilities:
- Managing a fast-growing debt collection and accounts receivable team.
- Providing oversight of arrear account management and ensuring prompt follow-up and resolution.
- Authorising accounts for legal handover and preparing necessary documentation for further action.
- Reporting to the Credit Control and Billing Manager on debt collection status and overdue accounts, ensuring timely updates and escalation where needed.
- Advising on improvements to debt collection practices and processes to enhance efficiency and effectiveness.
- Overseeing account reconciliations to ensure accuracy and proper adjustments.
- Assisting with the collection of outstanding accounts through both telephonic and written communication as required.
- Assisting with resolving customer queries, and ensuring clear and helpful communication to maintain strong relationships.
- Managing administration and communications with customers/parents through the SPARK Schools accounts parent portal.
- Collaborating with other internal departments to gather the necessary information and correct customer accounts as needed.
- Ensuring invoicing and statements run smoothly.
- Managing month-end process for closing off accounts receivable and reporting where necessary.
- Conducting refund processing.
- Running collection campaigns.
- Performing QA on calls and emails.
- Assisting with account query escalations and collections where needed.
- Evaluating team KPIs to ensure objectives are met and performance standards are upheld.
- Actively participating in and driving your own professional development, seeking opportunities for growth and skill enhancement.
- Conducting oneself in a professional manner at all SPARK events and in interactions with all stakeholders.
Qualifications and Criteria:
The ideal candidate will possess the following qualifications:
- Matric/Equivalent
- Computer literacy
- Credit control/debt collection background
- Corporate debt collection is an advantage
Experience:
At least 3 years experience in the above role, of which 2 years related to managing teams.
Skills and Mindset:
- Ability to manage a team in a fast-growing environment.
- Ability to participate as a team member and achieve agreed objectives.
- Ability to manage relationships effectively.
- Excellent spoken and written communication skills.
- Ability to work under pressure, multitask and prioritise.
- An assertive but tactful manner.
- Calmness under pressure.
- An organised and methodical approach.
- The ability to work on strict deadlines and targets.
- Good negotiation skills.
- The ability to explain financial matters firmly and clearly.
- Basic accounting knowledge, figure oriented.
- Administrative and computer skills.
- Excellent work standard and ethics.
- Self-motivated with a strong drive to deliver.
- Able to problem solve.
SPARK Values: Service, Persistence, Achievement, Responsibility and Kindness.
SPARK offers:
- Fair market linked remuneration.
- Performance-based annual bonuses and increases.
- Above average/good annual leave.
- Life, disability and funeral cover.
- Employee wellness support.
- Educational support & study leave.
- Individualised professional development, support and mentorship.
- Employee discount on school fees.
- Opportunities for career growth.
Compensation: Commensurate with experience/Market related
Position Type: Full Time/Permanent
Location: Rosebank, Gauteng
SPARK Support office, Rosebank, Gauteng
SPARK schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company’s Employment Equity goals and targets.
SPARK schools encourages persons with disabilities to apply.
SPARK Schools may expire the posting of this advertisement at their own discretion.
Kindly note that should you have not heard from us within two weeks of the closing date please consider your application unsuccessful.
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