Key Responsibilities: - Managing customer migration projects.
- Creating and managing migration plans with clients.
- Managing data migrations with the take-on teams.
- Reporting on migration progress of all projects to the rest of the team.
- Using advanced technical skills and custom tools to efficiently manipulate and migrate client data into their software.
- Working directly with clients to effectively coordinate each migration project to completion.
- Monitoring all work for quality while troubleshooting and resolving errors as need be.
- Communicating process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the migration project stays on track.
- Providing customer support, resolving customer queries, recommending solutions, and guiding users through features and functionalities on the system.
- Providing data clarification and training to onboarding customers.
Skills: - Analytical skills - Understanding the data they are working with and the information they are receiv from clients. This information can help determine the best way to move data and what precautions take to ensure the data is uploaded accurately. Timely and accurate data migration is critical fo seamless migration.
- Organizational skills - Data Migration Specialists often work with multiple teams and individuals complete their work.
- Communication & People skills - The role requires the successful candidate to work with a variety c individuals and teams throughout a data migration process. They must be able to communicat effectively with all these individuals to ensure the data migration process runs smoothly.
- They must be able to think creatively and "out of the box"? Our data often requires manipulation that deviates from the norm.
- Must be able to manage multiple projeers simultaneously
- Possess the ability to efficiently manage multiple short-term deadlines within tight timeframes.
Qualification and experience requirements: - Experience in data analysis and processing will be advantageous.
- Strong knowledge of advanced Excel and attention to detail is required.
- Proficiency in Microsoft Word, Outlook, and PowerPoint.
- Financial/accounting experience or background will be advantageous.
- Good general IT knowledge is required.
- Customer service/support experience will be advantageous.
- - MySQL experience will be advantageous.
- Experience in administration management.
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