Job Description: My client is a leading national business process outsourcing company, specializing in functional outsourcing services, workforce placement, and skills development. They are looking for a skilled and experienced Operations Manager who is phenomenal with numbers and is technically minded. My client provides essential services to blue-chip companies and SMEs, with a strong focus on quality, inclusivity, and operational excellence.
Their services include:
- Packaging, Sorting, and Quality Control
- Warehouse Staffing and Management
- Recycling and Manufacturing Reworks
- Inclusive Employment Solutions
Role Overview: The Operations Manager will report directly to the Managing Director and oversee operations at multiple factory locations. The role requires a technically and numerically minded individual to manage operational efficiencies, ensure compliance with industry standards, and drive workforce productivity. This person will play a critical role in ensuring the seamless delivery of services while identifying new opportunities for growth.
Key Responsibilities:
- Operational Oversight:
- Manage and monitor all functional outsourcing services at various factory locations, including:
- Packaging, mailing, and consignment processing.
- Primary and secondary quality control procedures.
- Warehouse staffing, stores management, recycling, and manufacturing reworks.
- Ensure performance benchmarks are consistently met across contracts.
- Client Liaison and Problem-Solving:
- Act as the primary point of contact for clients, addressing concerns, resolving issues, and maintaining strong relationships.
- Align operational strategies with client requirements to exceed expectations.
- Financial and Technical Management:
- Oversee budgeting, costings, and resource allocation across multiple sites.
- Apply data-driven methods to enhance operational workflows and profitability.
- Compliance and Standards:
- Conduct audits and ensure adherence to OHS , FSSC22000 , and other relevant regulatory standards.
- Ensure all policies and procedures promote inclusivity and employment equity.
- Team Leadership and Workforce Management:
- Supervise 6 contract supervisors and 10 direct reports, while indirectly managing a workforce of 300+ staff.
- Lead capacity-building initiatives, including training in GMP and FSSC22000 practices.
- Business Development:
- Identify and pursue new opportunities in functional outsourcing services.
- Develop strategies to grow the company’s operational footprint.
Required Qualifications and Skills:
- Experience: Minimum of 5 years in a similar role, preferably in the TES or logistics industry.
- Education: Relevant engineering degree or equivalent experience; an MBA is advantageous.
- Strong numerical and technical aptitude , with the ability to manage budgets, workflows, and performance metrics.
- Expertise in logistics, operational management, and planning.
- Familiarity with industry standards such as FSSC22000, GMP, ISO, and QMS.
- Excellent interpersonal, leadership, and communication skills.
- Proficiency in Microsoft Office Suite and business software platforms.
- Valid Code 8 driver’s license and must have own reliable car.
Desired Attributes:
- Analytical thinker with a results-driven mindset.
- Positive, detail-oriented, and proactive.
- Capable of multitasking and thriving under pressure.
Benefits:
- Provident Fund (employer/employee contributions after three months).
- Performance bonuses of up to a 13th cheque based on company performance.
Commission Structure: Earn commission on new work based on contract profitability.
Car allowance: For day-to-day company business purposes.
Application process: Interested candidates who meet the above requirements are encouraged to submit their detailed CV, Cover Letter, Qualifications including Matric Certificate, Contactable References and a head and shoulder photo of yourself to . We thank all applicants for your interest; however, if you are not contacted within 2 weeks, then consider your application unsuccessful.
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