Job title : Service Delivery Expert: Billing
Job Location : Gauteng, Johannesburg Deadline : January 02, 2025 Quick Recommended Links Job Purpose:
- Reviewing, processing, and uploading of Billings into Oracle Cloud.
- Communication with internal finance team on invoices completed or not completed and thereafter resolution of queries on incomplete billing.
- Full administration of the billing process at month-end to ensure we meet the WD2 Billing deadline for respective countries.
- All billings are captured timeously.
- Assist in ensuring that all valid transactions are accurately recorded and invoiced timeously.
- Billing process exception in line with Uploading of credit notes and approval requests.
- Weekly and monthly face to face meetings with customer on billing query resolution based on escalation.
- Managing Supplier Financing via the Supplier Financing Portal
- Completion of Unbilled reports monthly and follow upon with respective. accountants on pending unbilled revenue.
- Weekly download of Power Bi report and analysis of ageing items and follow up with respective customers.
- Administration of monthly customer shortfall report and thereafter consulting with respective customers on payment.
- Monthly Icon review including collating of supporting documents for compliance and local and external audit review.
- Completion, review, and submission of Bad debt reports to business.
- Ahoc credit reports to be downloaded for new customers, review of customers and BCA analysis.
- Yearly credit limit review and update of all customers.
- Monthly Intercompany billing and reconciliation of balance sheet recon account for recharges
- Supporting legal team and business with resolution of customer accounts that are under review.
- Remittance follow up and assisting Accenture team with payment confirmations.
- Monthly Crest balancing of Inter-Companies.
- Assisting Accenture and the Hub on escalated customers with outstanding payments.
- Ensuring that Statements are sent out timeously by the Accenture team and managing site sensitive customers.
- Credit notes and queries cleared timeously.
- Loading Customers in Apex and follow up with the MDM team to ensure Customer details are captured correctly and on time in Oracle Cloud.
- Maintain the relationship between Accenture, the Hub, business, and the Customers.
- Preparing various monthly and yearly reporting needed for business.
- Support internal and external audits for Country.
Key Responsibilities:
- Weekly conference calls with outsourced party on performance and KPIs
- Responsible for the follow up of agreed KPIs
- Help in ensuring that all system and process documentation is up to date on SSC level.
- Consistently clarify service requirements and obtain relevant inputs.
- Support Integration and optimization with other process Towers and areas of the business.
- Perform internal controls and ensure that all change initiatives adhere to company quality standards.
- Special Handling processes to support business for most optimized process flow.
- Contribute to projects as active project member.
- Responsible for one oracle modules.
- Motivation of and role model for all indirect staff (Accenture/Hub ).
- Efficient Customer Relationship, respecting cultural environment and history.
- Operational Context
- Systems Requirements
- Operational Documentation
- Customer Specific Procedures
- Quality Standards
Qualifications:
- Essential: Matric
- Desirable: Degree or equivalent
Experience, Competencies, and Skills:
- Minimum of 2 years of experience in a similar role.
- Demonstrated ability to represent the company professionally.
- Strong relationship management skills with key players.
- Proficiency in language skills and aptitude.
- Ability to perform duties and responsibilities with minimal supervision.
- Team player with strong attention to detail.
- High drive to meet strict deadlines.
- Proven team leadership and development skills.
- Strong customer focus and problem-solving abilities.
- Ability to support and adapt to change.
- Accounting / Financial Services jobs
