- 2+ years of relevant experience in report writing, data analysis, or related roles.
- Proven experience in operational ITSM reporting and data interpretation.
- Proficiency in data analysis tools (e.g., SQL, Excel, Power BI, Tableau).
- Strong understanding of data visualization techniques and best practices.
- Graphics Design
Duties & Responsibilities:
Gather raw data from various sources, including ITSM tools, databases, and
data queries.
Analyze and interpret complex datasets to identify trends, patterns, and
insights relevant to IT operations.
Design, create, and maintain reports that effectively communicate key
metrics and findings to diverse audiences.
Tailor reports to meet the needs of dfferent stakeholders, ensuring clarity
and relevance.
Utilize data visualization tools and techniques to enhance report
presentation and comprehension.
Create dashboards and visual aids that summarize data in an accessible
format.
Work closely with IT teams, management, and other departments to
understand reporting needs and requirements.
Collaborate with stakeholders to ensure reports are aligned with
organizational goals and objectives.
Review and validate data accuracy and integrity before finalizing reports.
Continuously assess and improve reporting processes to enhance e iciency
and effectiveness.
Document reporting processes and methodologies to ensure consistency and
standardization.
Provide training and support to team members on report usage and data
interpretation.
Ensure adherence to data governance policies and ITIL practices in all
reporting activities.
Stay informed about industry trends and best practices in data analytics and
reporting.
