Primary Purpose
We are looking for an exceptional Banker to join our team. The role involves generating revenue for Bidvest by sourcing new clients and proactively managing accounts to maximize profitability.
Minimum Requirements
Qualifications:
- Grade 12
- Degree
- Certificate in Banking (ideal)
- BCom (ideal)
- Relevant RE qualification (ideal)
Experience:
- Previous experience in a sales role is essential
- At least three years of sales experience in the financial services industry (ideal)
- Proficiency in IT (ideal)
Duties and Responsibilities
FINANCE
Monthly Sales Revenue Target:
- Proactively cold call and find new clients for Bidvest to meet the monthly revenue target.
- Educate and promote Bidvest’s full product offering to clients to maximize revenue.
- Manage profit margins by providing clients with comparative information on rates and obtaining the best rates for specific banking products.
- Actively grow the client base by achieving the target of new acquisitions per month to meet sales targets.
CUSTOMER CENTRICITY
Customer Service:
- Cold calling, networking, and proactively approaching prospective clients to sell Bidvest’s value proposition.
- Anticipate and interpret customers’ business requirements to encourage them to bank with Bidvest and to sell the right product to the right customer.
- Provide relevant, timely solutions to clients by researching their business in relation to the current economic climate and educating them on Bidvest’s products.
- Deliver excellent service that results in customer referrals and new business.
- Act as the primary point of contact for clients, ensuring excellent service levels and quality to retain clients and maintain long-term relationships.
- Engage in continuous face-to-face and telephonic interaction with clients to proactively address their needs.
- Respond promptly and accurately to stakeholder and customer queries.
- Assist clients with innovative ways to gain maximum benefit from products.
- Proactively manage the review process of clients’ facilities, ensuring timely submission of necessary documents for approval.
- Train and assist clients on necessary systems and processes to interact with the bank efficiently.
- Maintain awareness of market and economic conditions to provide relevant advice to clients.
- On-board customers by following compliance and credit application processes.
Admin Support:
- Provide relevant reports to track progress.
- Review client files and keep up-to-date with changes of directors, board members, and authorized signatories.
- Update and manage all client interactions on the CRM system.
INTERNAL PROCESS
Process Management:
- Build successful relationships with legal, credit, internal bankers, back office, and Treasury to meet clients’ needs.
- Sign off files and work with legal and credit to ensure all necessary documents are in place and delivered to clients.
- Assist the Financial Surveillance Department in preparing clients for Reserve Bank approaches if necessary.
- Follow up with all parties to ensure queries are resolved.
Training:
- Stay informed about Compliance (FICA) requirements.
- Maintain knowledge of banking products and channels.
- Ensure FAIS compliance.
- Complete Anti-Money Laundering training.
- Understand the sales cycle.
This position is advertised in line with our commitment to Employment Equity.
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