Job Description
The purpose of this role is to have a successful individual responsible for managing 5 stores within a 65km radius of their base location. The individual will manage the store(s) through the execution of the marketing and operations plans, coordinating specific marketing, administrative, logistics, HR, sales, and operations sequences while attending to the general applications and interventions associated with the store's functionality.
Location: Candidate will oversee and manage 5 stores within a 65km radius of their home base.
Experience:
- Minimum 5 years’ experience as a Store Manager in a retail environment.
- Clothing retail experience is essential.
Travel:
- Extensive travel between stores within their cluster/area/range.
- Regular store visits are required.
Reporting Structure:
The Relief Manager will report directly to the respective Area Manager.
Qualifications:
- Minimum requirement of a Matric + 5 years’ experience as a Store Manager in a clothing retail environment.
- Driver’s License and the ability to drive.
- Flexibility to travel and work in stores in different towns (operational requirements dependent).
Competencies (Skills and Attributes):
- Analytical Thinking
- Coaching & Developing Others
- Customer Insight & Focus
- Decision Making
- Performance Focus
- Problem Solving
Working Tools:
Pool Vehicle, Company Cell phone, and Company Laptop.
Salary: Negotiable depending on experience and qualifications.
Key Responsibilities:
Asset Management:
- Responsible for the branches, ensuring that the outside of the stores are kept neat and tidy, and that inside fixtures and fittings are accounted for and maintained at all times.
- Co-ordinate maintenance and repair services.
- Protect and secure all company assets in the stores.
Stock Control:
- Responsible for all stock and will be held accountable for all overages and shortages.
- Prepare requisitions to replenish stock when required.
- Identify and report on slow selling items.
- Conduct stock takes and manage shrinkage as per company acceptable percentage and standards.
- Manage the quality and quantity aspects of the merchandise assortments.
- Co-ordinate the layout of shelves and merchandise of seasonal and sale displays.
- Identify new ways of promoting merchandise.
- Ensure required housekeeping standards are always maintained.
Marketing and Sales:
- Manage the implementation of all marketing promotions to ensure maximum sales opportunities are exploited and achieved.
- Prepare and direct staff who are preparing merchandise displays in alignment with sales and marketing requirements.
- Actively participate in promotions.
- Stay up to date with current advertising trends.
- Provide sales leadership to staff.
- Stay current with products, marketing, and pricing of area retailers with similar products.
- Achieve and exceed store sales targets.
- Initiate changes/improvement suggestions.
Administration and Cash:
- Ensure that the standard of administration and procedures in stores are met.
- Ensure that responsible persons follow proper procedures when handling all store cash. Check and verify these documents daily.
- Manage controllable expenses as this directly affects the profitability of the branch.
- Report daily figures to the Area Manager.
Security / Risk:
- Manage security in all aspects of the business and ensure that security procedures are strictly adhered to at all times.
- Monitor security staff and ensure that they are alert and performing their duties to the maximum.
- Ensure that Health & Safety standards are met.
- Attend to alarm calls/call-outs.
Customer Services:
- Train staff in customer service.
- Assist customers with enquiries and complaints.
- Apply Customer Service principles in a friendly and enthusiastic manner daily.
- Continuously satisfy customer needs and attract clientele.
People Management:
- Assign employees to specific duties, by way of their job description, tasking plans, and goals.
- Encourage, assist, and train employees to become a motivated workforce driving sales within the stores and the business.
- Manage performance and development of staff.
- Ensure that all procedures and policies are being followed and enforce disciplinary action when necessary.
- Manage the store staffing blueprint by replenishing staffing through the company recruitment policy and processes.
- Manage time and attendance of staff at all times.
Minimum Requirements:
- Matric Certificate.
- NQF 5/6 Certificate or Diploma in Retail/Business Management (advantageous).
- Valid Driver’s License – Code 8 unendorsed + ability to drive a light motor vehicle.
- 5 years minimum experience as a Branch Manager in a clothing retail environment.
- Flexibility (including ability to work in different stores/towns as per operational requirements/needs of the business).
Undertaking:
- Criminal/Credit Check
- Qualification verification
- Computer and Psychometric assessments where required
- First Aid/Firefighting training
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