The main purpose of this position is to manage the entire underwriting policy process for clients including understanding the clients needs, identifying, proposing, effectively implementing the insurance solution, and managing the future needs of the client.
Herewith also a list of the key responsibilities of this role:
Key Responsibilities:
Client advice & underwriting solutions
Understand clients insurance needs
Determine and propose appropriate insurance solutions by way of quote/s and detailed explanation of cover
Ensure client understands terms of cover
Ensure client complies with meeting obligations in terms of providing sufficient information to conclude the underwriting process effectively
Ensure client provides supporting documentation where identified as necessary e.g. jewellery valuations, car registration certificates etc
Policy management
Convert quotes to new business policies
Ensure policies endorsed as required by clients
Undertake policy renewal process annually
Ensure policy cover maintains pace with clients needs
Client information
Record all information received from or in respect of the client on the database
Record all communication with the client on database detailing specifics to allow easy retrieval of information when required e.g. telephone call recordings
Compliance & legislation
Adhere to FICA requirements
Adhere to FAIS General Code of Conduct requirements
Adhere to FAIS Fit & Proper requirements
Adhere to outcomes as determined by TCF /Treating Customers Fairly
Business continuity
Ensure business continuity maintained in the event of absenteeism and service levels remain at determined standards
All information / data / tasks to be saved on the database for easy retrieval by team members
Tasks to be recorded as diary items to ensure follow up dates maintained
Client focus:
Maintain client service protocols as detailed in the Ranger Guide and company blueprint detailing company purpose and client service standards.
Business sustainability
Ensure client service levels and advice continually meets or exceeds clients expectation to ensure client retention
Reasons for policy cancellation requests to be thoroughly investigated and managed with the view to retaining the business
Professional relationships:
Cultivate long term, professional and respected relationships with clients
Maintaining professional and strong relationships with our Service Providers to ensure that we can meet our service expectations from our clients
Keeping abreast
Keep abreast of macro and micro environments and how changes affect our clients and FPM
Ensure up-to-date product knowledge at all times
Ensure up-to-date knowledge and thorough understanding of Underwriting Guidelines and Procedures of service providers
Financial discipline:
Look after FPM office equipment and save on costs where possible e.g. stationary
Efficient office space:
Follow open plan office protocols
Keep your desk neat and tidy
The right candidate for this role will be computer literate; have excellent interpersonal skills; good written and verbal communication skills; as well as the ability to resolve problems. Furthermore, we would prefer the following qualifications / experience for this role:
Qualifications / Experience /Skills
FAIS qualification
Regulatory Exams: RE5
CPD Points relevant to registered FAIS category
Relevant System
Advanced underwriting administration (Cardinal 360 would be beneficial)
Knowledge of insurance practices, markets and competitors
Minimum of 5 years underwriting experience in a broker environment (not negotiable)
Good understanding of compliance issues
Good understanding of macro and microenvironments
