Databases : Microsoft SQL
Source Control : Docker
Frameworks-Tools : Blackberry Enterprise / Cloudflare / DHCP / DNS / Dynatrace / File Servers / File Transfer Protocol / Fresh Service (ITSM) / IIS / Manage Engine / Mimecast / PowerBI / Printer Management / Rightfax / Sharepoint / Site24x7 / SSL Encryption / Symantec Antivirus / Unicentre Service Desk / Windows Desktop / Windows Server / Microsoft Clustering / Microsoft Exchange / Microsoft ISA Server
Soft Skills : Enterprise Monitoring / Vendor Management / People Management / Financial Management / Project Management / Application Support / Service Management / Risk Management / Security Management
Experience:
2023 – current | African Bank | Senior Manager: Site Reliability Engineering
- Monitoring (Auditing, Gap Analysis, Implementation)
- Automation (Gap Analysis, Tool Selection, Implementation, Optimization)
- TLS Security (Auditing, Tool Selection, Fixing, Implementation, Documentation)
- People Management (Performance, Skills Development, Talent Retention)
- Application Support (Recruitment, Procedures, Training, Documentation)
2017 – 2023 | African Bank | Senior Manager: IT Production
- People Management (Performance, Skills Development, Talent Retention)
- Project Management (Budgets, Resource Planning, Delivery, Value Realization)
- Application Support (Recruitment, Procedures, Training, Documentation)
- Service Management (Incident, Problem and Change Management)
- Disaster Recovery (Technical Implementation, Policy, Procedures, Documentation)
- IT Operations (Recruitment, Procedures, Training, Documentation, Monitoring)
- Security/Risk Management (Auditing, Identification, Resolution, Reporting)
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