Property Operations Manager

Ability Recruitment • Other • City of Johannesburg Metropolitan Municipality, Gauteng, South Africa • $200 - $300 / year • 1d ago

Job Title

Reference: JHB003055-LdS-1

The main purpose of this position is to develop, manage and maintain all operations and facilities management control systems related to a portfolio of premium grade buildings in a mixed-use precinct. To oversee all operational management in the portfolio, including facilities management. To establish a management reporting system which tracks performance of systems, buildings and tenants, providing management information which will enable timeous decision-making.

The ideal candidate is a hardworking and committed self-starter who thrives on problem-solving and using the latest technology to manage the portfolio. A well-qualified and experienced individual with commercial real estate and operations management experience, who is comfortable to engage at board level.

Duties & Responsibilities

Requirements:

Tertiary qualification preferred
5-8 years experience in managing the facilities/operations of premium grade mixed-use properties

Duties:

Facilities Management:

Oversee the Facilities Management function and employ staff consisting of a facilities manager and appropriate support staff.
Manage service level agreements and performance of service providers of all “soft services” such as parking management, cleaning, pest control, waste removal, landscaping etc.
Manage the service level agreement and performance of the security service providers such as guarding, CCTV, armed reaction etc.
Manage the service level agreements and performance of the “hard facilities management” service providers servicing all building systems such as lifts, escalators, fire systems and equipment, air-conditioning systems, water and plumbing systems, electrical systems, generators etc.
Ensure FM team manage daily preventative maintenance required on site, ensuring that each building and the external perimeters are soundly maintained and serviced and at optimal efficiency and working condition.
Manage outstanding works of the FM team.
Provide authorisation of all contractors prior to commencement of work on site and liaise with security to provide access to authorised contractors.
Liaise with local authorities with regards to municipal services and connections.

Precinct Management:

Liaise with City Improvement District (CID) management teams and ensure precinct service providers are performing in terms of their SLAs.
Liaise with management to understand latest precinct developments and take into consideration for planning of precinct services.
Liaise with surrounding property managers and owners to ensure healthy co-operation with neighbouring property owners in the larger precinct.

Technology and Sustainability:

Extensive use of the building management systems as a tool to manage all buildings and facilities, monitor daily activity, do data analysis, identify trends, and run exception reports to identify problem areas.
Extensive use of the BMS to report monthly data on water and energy consumption and trend analysis.
Solar – Monitor solar systems daily, data analysis, trends, and exception reporting.
Sustainable Development – Work with development team on Green building initiatives to understand parameters and ongoing requirements in terms of performance and monitoring.
Oversee management of access control, security, and parking management systems to ensure a well secured and well managed precinct.

Administration:

Prepare operations budgets annually and report monthly on performance against budget.
Management report to Board monthly, including ESG data such as waste, energy consumption, water usage, solar performance etc.
Manage Service Level Agreements (SLAs) with service providers and manage KPIs.
Manage operating costs within budget parameters and procure authorisation for all ad-hoc, unplanned and unbudgeted costs.
Authorise the issuing of work permits to all contractors on site.
Attaining Energy Performance Certificates for all buildings.

Tenant Services:

Monitor tenant installation activity on site to ensure no damages are caused to the properties and that all health and safety protocols are complied with.
Attend to any landlord responsibilities within tenant areas.
Attend to tenant complaints, determine responsibility and action any landlord responsibilities.
Maintain access card registers and issue new access cards.
Ensure that tenant’s internal equipment and systems servicing is conducted as per scheduling.
Hold monthly meetings with tenant representatives to address current facilities and security concerns.

Dealing with Local Authorities:

Maintain relationships with the management offices and other precinct managers within the area.
Participate in the “FIRM” discussions regarding matters surrounding the greater Rosebank area.
Termination of municipal services to properties to be re-developed / demolished.
Applications for demolition certificates.
Application for the removal or installation of new sewer, water and electrical services.
Fault logging with council, following up and ensuring resolution to all faults.
Follow up on service interruptions/cut offs or problems with council to ensure timeous resolution.

Liaison with: