Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: Cape Town
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
We are currently recruiting for a Home Meal Replacements Supervisor to join our dynamic team, based in Durbanville & Stellenbosch (Cape Town).
The purpose of the HMR Supervisor in a retail store is to oversee all aspects of the hot meal department, from food quality and customer service to staff management and financial performance, with the goal of delivering a positive experience for customers while driving sales and profitability for the store. Their duties and responsibilities may include:
Duties and Responsibilities:
- Food Preparation: Overseeing the preparation of hot meals according to store recipes, ensuring quality, freshness, and adherence to food safety standards.
- Inventory Management: Monitoring inventory levels of ingredients and supplies, placing orders as needed to maintain stock levels, and minimising waste.
- Quality Control: Conducting regular quality checks on prepared meals to ensure they meet the store's standards for taste, presentation, and portion size.
- Customer Service: Providing excellent customer service by addressing customer inquiries, resolving complaints, and ensuring a positive shopping experience in the HMR department.
- Compliance: Ensuring compliance with health and safety regulations, food handling guidelines, and sanitation standards, including proper cleaning and maintenance of equipment and work areas.
- Sales and Promotion: Developing strategies to increase sales and promote hot meal offerings, such as creating attractive displays, implementing promotions or discounts, and soliciting customer feedback.
- Collaborating with management to develop and update the HMR menu, considering factors such as seasonal availability, customer preferences, and cost-effectiveness.
- Budgeting and Cost Control: Monitoring expenses related to labor, ingredients, and supplies, and implementing cost-saving measures where possible to maximise profitability.
- Training and Development: Providing ongoing training and development opportunities for HMR staff to enhance their culinary skills, product knowledge, and customer service abilities.
- Working closely with other departments, such as purchasing, marketing, and store management, to coordinate activities and achieve overall store objectives.
Minimum Requirements:
- Matric or equivalent required
- Degree or Diploma advantageous
- A sound knowledge of food preparation, ordering and costing is essential
- Previous experience in working for other food department stores
Desired Skills:
- Communication Skills
- Food Safety and Hygiene
- A strong foundation in culinary techniques, including cooking methods, flavor profiles, and food presentation, is essential for overseeing the preparation of hot meals to meet quality standards and customer expectations
- Leadership Skills
Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.
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