Job Title: Mortgage Litigation Specialist
Location: Reigate Hybrid min 50% in the office
Salary: Up to 35,000 + Superb Bonus and Benefits
Hours: Monday to Friday 9 am to 5 pm
Benefits:
- A Competitive Salary, Pension Scheme and Life Assurance
- 25 Days Annual Leave plus bank/public holidays and an additional day for your Birthday
- Private Medical Cover and Income Protection, just in case
- A generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets
- Opportunity to progress within your career both in-role and within the company
- FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)
- A variety of Employee Funded Benefits available via the Online Benefits Portal
- Plus, several additional purchase options available for you and your loved ones
About the Role:
Are you ready to make a meaningful impact? As a Mortgage Litigation Specialist, you'll play a key role in managing Lifetime Mortgage cases in default-whether due to non-repayment or property maintenance issues. Your expertise will guide clients, their representatives, and legal advisors to resolve defaults or recover mortgage debt when necessary.
This is a challenging and rewarding position where you'll use your skills in case management, risk-based decision-making, and customer service to help clients navigate complex situations while protecting the business.
Responsibilities:
- Foster strong working relationships with Field Agents, Legal Advisors, LPA Receivers, Asset Managers, Title Insurers, and Contingency Insurers.
- Provide guidance and oversight to third-party administrators managing default cases,
- Make discretionary decisions related to post-completion activities and default management.
- Collaborate closely with third-party administrators to manage default cases effectively, offering support and oversight when needed.
- Assist with property revaluations and resolve maintenance or contract breach issues, escalating for guidance where necessary.
- Determine and implement appropriate actions for customers in breach of mortgage terms, referring complex cases for further advice.
- Support Mortgage Underwriting by addressing ad hoc queries related to default management.
- Contribute to the development and refinement of Lifetime Mortgage policies and procedures.
- Play an active role in improving processes and sharing best practices within the team.
- Build and maintain productive relationships with operational teams, underwriters, valuers, legal advisors, and asset managers to ensure efficient case management.
Experience required:
- Significant experience in arrears, default, case management or litigation in a financial services/mortgage sector
- Excellent verbal, and written communication and interpersonal skills
- Knowledge of Microsoft Office, in particular Excel
- Able to make risk-based recommendations & decisions and coherently and accurately document these decisions
- Skill to manage complex emotive cases with empathy and firmness with a strong focus on the delivery of good customer service
- Good organisation and planning
- High attention to detail and accuracy
- Strong team player with the ability to work independently
- Able to mentor, train and coach others in technical areas
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
- Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.
- Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.
- 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
- Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
- Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
- Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.
- Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.
- Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.
- Referral Programs: Spread the word and be rewarded.
For more information regarding the role of Mortgage Litigation Specialist please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
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