Dental and Ortho (Pty) Ltd.
Dental Receptionist – Job Description.
Reports to: HR Manager.
Shift type: Monday to Friday during clinic hours. Candidate will be required to work one day within a weekend as per the practice requirement.
Job Summary
The front desk receptionist plays a vital role within Dental and Ortho as they are the medium between patients and the business. They are administrative support employees responsible for performing general administrative and clerical support duties, including managing the front office reception. The front desk receptionist will liaise daily with patients, both telephonically and in person, assisting with queries and transferring concerns to relevant departments of Dental and Ortho.
The front desk receptionist’s job description includes, but is not limited to, the following principal duties:
- Responsible for receiving patients by greeting them in person or on the telephone; answering or referring inquiries.
- Maintains employee and department directories as a guide for directing patients.
- Offers comfort to patients where necessary.
- Schedules meetings and/or appointments for patients.
- Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams.
- Contributes to team effort when required.
- Operates telephone at the front desk.
- Takes messages and communicates them to appropriate stakeholders.
- Handles outgoing mails; sorts and distributes incoming mails.
- Responsible for placing outgoing calls as needed.
- Drafts, reviews, and proofreads office documents and patient folders.
- Responsible for basic data entry as assigned.
- Maintains and stocks basic office supplies.
- Responsible for operating and maintaining office machines, including printers, copiers, and fax.
- Accounts management.
- Ensures compliance with company rules and regulations in the reception area.
- Assists dental assistants as well as the dentist where possible.
Education
- Must be in possession of a matric certificate.
- Administrative/Receptionist qualification (Desirable).
Experience
- 1 - 2+ years’ experience in a receptionist role (Desirable).
It will be most preferable to be from the area.
Job Type: Full-time
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