Senior Liaison Underwriter
Apply locations: Cape Town
Time type: Full time
Posted on: Posted 2 Days Ago
Job requisition id: JR-61416
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
The successful incumbent will be responsible for managing a panel of intermediaries and their support teams, which includes underwriting assessments, resolution of written underwriting enquiries, and resolution of queries telephonically (inbound and outbound calls).
The successful incumbent will:
- Use specialist technical knowledge to accept risk and/or liability on behalf of the organisation
- Exercise discretion in decision making within standardised practice
- Consider exceptional decisions where there is the need to do so
- Consult and negotiate with the business on risk-related issues
- Coach, mentor and support a group of underwriters and/or administrators
- Support a specialised service offering to clients and intermediaries telephonically and via e-mail
- Problem solve, investigate, identify root cause and resolve management queries
KEY RESULT AREAS
Personal Effectiveness
- Accepts and lives the company values
- Accountable for service delivery through own efforts
- Collaborates effectively with others to achieve results
- Individually accountable for managing own time, tasks and output quality
- Broadening individual skills on an ongoing basis
Relationship Building
- Maintains and develops relationships with relevant stakeholders
Risk Management
- Responsible for decision making with high underwriting limits
- Quality assurance of underwriters’ work
- Auditing
ROLE REQUIREMENTS
- Matric with Biology, Mathematics or Accounting essential
- Minimum R15 000 000 Individual Life Underwriting limits or R10 000 000 Individual Life Existing Business limits
- A minimum of 5 years experience as an underwriter in the Financial Service Industry
- Medically aligned degree or degree in Business, Accounting or Statistics would be advantageous
- Experience in coaching and providing technical support would be advantageous
- Line management experience would be advantageous
- Experience in management of technical queries
- Proficient in MS Office i.e. Word, Excel, PowerPoint.
- Availability to work extra time and on weekends when there is a business need is essential
- Knowledge of underwriting operations, e.g. distribution of work, MIS etc.
- Well-developed interpersonal skills
- Strong verbal and written communication skills, particularly the ability to have difficult conversations
- Attention to detail
- Customer focused
- Ability to handle confidential information
- Well developed problem solving skills
- Proactive engagement where necessary
- Focused on meeting deadlines and ensure completion of tasks
- Good presentation skills
Skills
Competencies
- Action Oriented
- Business Insight
- Communicates Effectively
- Decision Quality
- Financial Acumen
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
Education
Matriculation Certificate (Matric)
Closing Date
18 December 2024, 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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