MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers: sales of new and used vehicles, short or long-term rentals, fleet management, and maintenance.
Our offer includes the complete automotive offering, including two-wheelers, marine engines, coaches, lorries, handling equipment, tyres, and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We are looking for a Parts Salesperson M/F based in South Africa .
Job Description:
MINIMUM REQUIREMENTS:
- Senior Certificate (Grade 12)
Advantageous Requirements:
- Driver’s licence
- Autoline / ADP experience
- Parts experience in Motor Dealership Industry
- Basic BMW SA product knowledge
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Achieving Personal Work Goals and Objectives
- Following Instructions and Procedures
- Planning & Organising
- Persuading and Influencing
DUTIES AND RESPONSIBILITIES:
- Actively market/advertise products and brand to existing/non-existing BMW Group customers; creating continuous brand/product awareness
- Receive, welcome and attend to all walk-in customers
- Assist internal (i.e. workshop/sales) customers in a professional and courteous manner
- Attend to general telephonic enquiries
- Establish customer needs by asking open questions, actively listening, and taking notes
- Ensure parts display area is clean and tidy
- Ensure parts display area stock is current
- Ensure correct pricing is indicated
- Report any stock discrepancies to management
- Identify parts not utilised and not put into stock (non-stocking items)
- Check parts received are correct as per client requirement
- Explain technical details in a simple and understanding manner and highlight benefits to add value (i.e. EPC – electronic parts catalogue)
- Present the product based on the customers’ needs and desires
- Supply trade customers with accurate and timely quotations
- Verify sourcing options for parts (i.e. other dealer, DMDC)
- Place orders with suppliers
- Confirm accuracy of ETA (estimated time of arrival)
- Continuously follow up on ETA and keep clients updated
- Ensure correct order form is generated with accurate information and all relevant supporting documents
- Brief dispatch supervisor on receiving/dispatch priorities
- Locate specified orders within desired timeframe
- Ensure parts are correct (i.e. correct part, quantity, good condition)
- Ensure timely delivery of orders
- Ensure correct text invoice on ordered part (cash sales)
- For external orders, ensure parts requisition slip is signed by supplier and receiver (cash sales)
- Issue documentation with ordered part (cash sales)
- Issue part once proof of payment has been received (cash sales)
- Confirm receipt of order slip (non-cash sales)
- Verify order with order number (non-cash sales)
- Create invoice with order number (non-cash sales)
- Supply part with invoice (non-cash sales)
- Ensure adherence to specified discount structures
- Identify and inform clients of reasons for any under/over payment
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