A) Acts as the person in charge of the NOC, including hotline, monitoring, second-line technical support, configuration management, and performance management.
B) Analyzes the project KPI/SLA, identifying problems and formulating improvement measures to ensure that the KPI/SLA meets the contract requirements.
C) Manages network faults, monitors fault handling, and escalates problems.
D) Implements preventive maintenance on the network side, and remotely solves potential network problems in advance.
E) Manages changes, including formulating and implementing network change plans, and formulating, rehearsing, and implementing network emergency plans.
F) Manages performance, and outputs reports during routine O&M.
G) Coordinates with customers and third parties.
H) Improves the skills of NOC personnel.
Skills
Client Support, Coordination, Networks, Planning, Project Planning, Performance Management
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