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SPARK Schools is a social impact disruptor leading change in the education space through its network of affordable private schools. The SPARK Schools network provides transformational education innovation through Africa’s first blended learning model, elevating student achievement and providing the tools teachers need to serve their students effectively.
The blended learning model combines classroom teaching and online instruction, allowing teachers to anticipate student needs and equipping schools to provide personalized education at an affordable cost. SPARK Schools is pioneering this transformative education model to ensure accessibility to university and careers for all.
SPARK Schools has a culture of collaboration, as getting South Africa to lead global education takes a team effort. We are innovators who strive for excellence through persistence and a sense of urgency to achieve SPARK Schools’ vision, mission, and social transformational objectives. Our work environment is vibrant, fast-paced, engaging, tech-enabled, and data-driven.
SPARK Schools is a high-growth, mission and values-driven, entrepreneurial organization, operating 21 primary schools and 5 high schools and serving over 16,000 families in 2024. We are looking for dynamic people to join our team.
Purpose of the Role:
As a Team Lead, you will be responsible for effective delegation, management, and performance monitoring, overseeing projects and supervising day-to-day implementation and execution. The Credit Control Lead will play a key role in the daily tasks of the Credit Control Team, ensuring smooth running of accounts and encouraging timely recovery of payments.
You will build and maintain close links with all stakeholders and develop a fit-for-purpose Credit Control operating model that accounts for current and future service delivery requirements by systemizing processes and reducing business risk where possible.
The Credit Control Lead will act as a single point of contact for the Credit Control Team, handling all queries or challenges with urgency and owning the resolution process. Quick execution and turnaround times for customer-related queries are expected.
Reports To: Credit Control and Billing Manager
Responsibilities:
- Managing a fast-growing debt collection and accounts receivable team.
- Providing oversight of arrear account management and ensuring prompt follow-up and resolution.
- Authorizing accounts for legal handover and preparing necessary documentation for further action.
- Reporting to the Credit Control and Billing Manager on debt collection status and overdue accounts, ensuring timely updates and escalation where needed.
- Advising on improvements to debt collection practices and processes to enhance efficiency and effectiveness.
- Overseeing account reconciliations to ensure accuracy and proper adjustments.
- Assisting with the collection of outstanding accounts through both telephonic and written communication as required.
- Resolving customer queries and ensuring clear and helpful communication to maintain strong relationships.
- Managing administration and communications with customers/parents through the SPARK Schools accounts parent portal.
- Collaborating with other internal departments to gather necessary information and correct customer accounts as needed.
- Ensuring invoicing and statements run smoothly.
- Managing month-end processes for closing off accounts receivable and reporting where necessary.
- Processing refunds.
- Running collection campaigns.
- QA on calls and emails.
- Assisting with account query escalations and collections where needed.
- Ticket query management.
- Evaluating team KPIs to ensure objectives are met and performance standards are upheld.
- Actively participating in and driving your own professional development, seeking opportunities for growth and skill enhancement.
- Conducting oneself in a professional manner at all SPARK events and in interactions with all stakeholders.
Qualifications and Criteria:
The ideal candidate will possess the following qualifications:
- Matric/Equivalent
- Computer literacy
- Credit control/debt collection background
- Corporate debt collection is an advantage
Experience:
At least 3 years of experience in the above role, with 2 years related to managing teams.
Skills and Mindset:
- Ability to manage a team in a fast-growing environment.
- Ability to participate as a team member and achieve agreed objectives.
- Ability to manage relationships effectively.
- Excellent spoken and written communication skills.
- Ability to work under pressure, multitask, and prioritize.
- An assertive but tactful manner.
- Calmness under pressure.
- An organized and methodical approach.
- Ability to work on strict deadlines and targets.
- Good negotiation skills.
- Ability to explain financial matters firmly and clearly.
- Basic accounting knowledge; figure-oriented.
- Administrative and computer skills.
- Excellent work standards and ethics.
- Self-motivated with a strong drive to deliver.
- Able to problem solve.
SPARK Values: Service, Persistence, Achievement, Responsibility, and Kindness.
SPARK offers:
- Fair market-linked remuneration.
- Performance-based annual bonuses and increases.
- Above average/good annual leave.
- Life, disability, and funeral cover.
- Employee wellness support.
- Educational support & study leave.
- Individualized professional development, support, and mentorship.
- Employee discount on school fees.
- Opportunities for career growth.
Compensation: Commensurate with experience/Market related
Position Type: Full Time/Permanent
Location: Rosebank, Gauteng
SPARK Schools is an equal opportunities employer and preference will be given to candidates from designated groups with due consideration of the company’s Employment Equity goals and targets.
SPARK Schools encourages persons with disabilities to apply.
SPARK Schools may expire the posting of this advertisement at their own discretion.
Kindly note that should you have not heard from us within two weeks of the closing date please consider your application unsuccessful.
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