Trainee Call Centre Agent
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Remote type: Hybrid
Location: Pinelands
Time type: Full time
Posted on: 2 Days Ago
Job Requisition ID: JR-59752
Let's Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.
Job Description Summary
- This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity, and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
Job Description
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on-the-job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi-skilling across product and process relevant to the business area.
Requirements
- Proof of registration of current studies
- Role is CPT based
- Working hours: (Mon - Thurs) 16h30 - 19h30; (Fri) 15h00 – 19h00; (Sat) 09h00 -13h00 OR as required by the business.
Skills
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Demonstrates Self-Awareness
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
Education
NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
12 December 2024, 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.
All prospective employees are required to disclose their vaccination status as part of the recruitment process.
Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.
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