Team Leader
Hollywoodbets
Malmesbury, Western Cape
Permanent
Closing Date 23 December 2024
Job Details
Division: Hollywoodbets
Business Unit: Other Roles
Minimum experience: Entry Level
Company primary industry: Gambling and Casinos
Job functional area: Operations
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented Team is on a mission to increase our global footprint. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Team Leader. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for managing the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
A minimum of 12 months experience within the Retail, Gaming, or Betting Industry.
A Bonus To Have:
- Valid Driver’s License.
- A minimum of 1-2 years leadership experience.
- Relevant Degree/Diploma/NQF 4 Learnership.
What You’ll Do For The Brand:
Branch Growth
- Ensure the achievement of targets within your areas in accordance with branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your branch products.
- Ensure betting boards are updated timeously.
- Update memos, card changes, results, and scratchings throughout the day.
- Be knowledgeable on all game rules, odds, and pay-outs.
- Ensure to call the BSC department before laying a bet over the limit.
- Take customer bets where applicable.
Cash Administration
- Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager/Senior Team Leader.
- Ensure adherence to credit card administration & EFT policies where applicable.
- Ensure team members are issued with correct floats at the end of their shift.
Branch Reporting
- Ensure that daily news flashes provide a high-level overview of the operations for the day.
- Manage branch stock control to ensure sufficient supply.
- Ensure stock-taking is done weekly and account for shortages.
Security Management
- Be aware of your surroundings when opening and closing the branch.
- Ensure all security factors are adhered to when banking is conducted.
- Manage all security aspects in the branch.
Branch Appearance
- Ensure that the branch is always neat according to Hollywood standards.
- Comply with all procedures to prevent losses.
Compliance
- Ensure compliance with company, legislative, and legal requirements.
- Ensure a registered FICA officer is on site during operating hours.
Communication
- Ensure operational communication within the branch is circulated to all team members.
People Management
- Manage team member rosters/schedules.
- Ensure staff attendance and behavior are managed.
Guest Service
- Ensure good guest service by being friendly, helpful, polite, and courteous at all times.
Values
- Actively promote the Hollywood values.
- Lead by example to the team.
What You’ll Bring To The Team:
- Excellent people management and relationship management skills.
- Ability to take accountability and entail great problem-solving skills.
- Strong sense of customer focus.
- Impressive business acumen and in-depth market awareness.
- Strong attention to detail while maintaining efficiency.
So, are you ready to level up, learn, and perform at your best? Apply now!
Please note that only applicants who meet the stipulated minimum requirements will be considered.
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