Ample Assistance is an independent, inbound tour operator, based in Hout Bay Cape Town, South Africa since 1997. AAA Travel is well-known for providing a unique service, personal attention, and creative travel ideas to their clients.
We are looking for a skilled and highly motivated Travel Specialist to join our dynamic groups travel team. The person will play a pivotal role in costing and presenting AAA Travel products to our clients. The responsibilities include designing cost-effective travel itineraries and providing personalized attention, ensuring accurate and efficient processing of tailor-made requests. The role involves working under pressure while maintaining a high level of care in crafting the clients’ ultimate holiday experience.
Key Duties and Responsibilities include:
- Designing routing for client programs, ensuring the use of area knowledge and preferred suppliers.
- Providing personalized attention to clients’ travel documents; offering advice on events of special interest.
- Utilizing Microsoft Excel for calculating purposes as well as systems like Tourplan Groups to manage your tours on a daily basis.
- Exporting quotes into a Word document for final delivery to agents/clients (utilizing platforms like WETU for colorful quotations).
- Making client-requested amendments and recording reasons for unconverted quotes.
- Monitoring and maintaining set % margin and cost control throughout the process.
Experience:
- Expert knowledge of Southern Africa, its cultures, tourist attractions and accommodations with well-travelled experience.
- Proficiency in booking, pricing, and online systems - Tour Plan, Wetu.
- Understanding of contracts, commissions and Tour Plan.
- Expertise in Microsoft Office Suite, especially Outlook, Word and Excel.
- Good command of the English language.
- Dutch would be beneficial.
Qualifications:
- Grade 12 Maths (not Maths Literacy).
- Minimum of 3 to 5 plus years’ experience in a similar position within a Tour Operator environment.
- Excellent communication and negotiating skills.
Salary – Market related and dependent on experience.
If you are passionate about travel, possess the required skills, and want to be part of a dynamic team, please forward your CV together with your matric certificate to
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