This role is a dynamic, client-focused, and analytically-minded position that drives operational excellence in our growing organization. The position combines support and partnership development with significant opportunities for growth. The ideal candidate will thrive in a fast-paced environment and excel in relationship building.
Key Responsibilities:
Lead Management & Communication:
- Handle inbound emails from leads promptly and professionally.
- Engage with potential clients to understand their needs and align them with our solutions.
- Use CRM (HighLevel and ClickUp) to track and manage data effectively.
Operational Support:
- Collaborate with the operations team to ensure seamless workflow.
- Assist in process improvement initiatives to enhance efficiency.
Customer Success Monitoring (Training provided, no experience necessary):
- Track and analyze customer success metrics.
- Assess customer satisfaction and gather feedback to identify areas for improvement.
- Work closely with the recruitment team to implement strategies that enhance client experience.
- Provide regular reports on customer success metrics to management.
Sales Process Analysis (Training provided, no experience necessary):
- Review sales call recordings and videos to evaluate performance.
- Provide constructive feedback to the sales team and management to optimize sales techniques.
- Assist in training sessions to improve team effectiveness.
Partnership Development (Training Provided, No Experience Necessary):
- Identify and establish partnerships with other recruitment companies, primarily in the European market.
- Collaborate with partners to expand our reach and enhance service offerings.
- Coordinate cross-border collaboration initiatives.
- Maintain ongoing relationships to ensure mutual success and growth.
Strategic Support:
- Collaborate with leadership on sales strategy development.
- Contribute to process improvement initiatives.
- Support training and development programs for sales team members.
Requirements:
There aren't any specific technical requirements for the role. We are looking for the following:
- Outgoing Personality: An extroverted individual who excels in building relationships.
- Highly Intelligent: Quick learner with the ability to understand complex concepts.
- Tech-Savvy: Proficient with modern software tools and quick to adapt to new technologies.
- Excellent Communicator: Strong verbal and written communication skills.
- Proactive & Solution-Oriented: Ability to identify issues independently and implement effective solutions.
- Flexible Schedule: Willingness to work some evenings when necessary to engage with international partners.
Benefits:
- Medical Aid.
- This position is not commission only.
- All South African Public Holidays Observed.
- Paid Annual Leave.
- Paid Sick Leave.
- Significant opportunities for personal growth, skill development, and career advancement.
- Supportive, inclusive, and diverse work environment that values collaboration and innovation.
- The chance to make a meaningful impact by connecting top talent with life-changing opportunities.
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