About the Role
Benny Recruitment is seeking a skilled Customer Service/Support specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to clients and colleagues alike.
Main Responsibilities
- Engage with clients to understand their needs and preferences, offering personalized solutions and guidance throughout the purchasing process.
- Stay up-to-date with our extensive product catalog, which includes books, gifts, and various Christian materials, to provide accurate and informed responses to customer inquiries.
- Maintain a professional demeanor when addressing customer concerns and issues, always striving to find mutually beneficial resolutions.
- Manage transactions, returns, and exchanges with precision and speed, minimizing any potential disruptions to our customers' experience.
- Contribute to the success of our business by assisting the team with administrative duties as required.
Requirements and Qualifications
- An established background in customer service, coupled with a passion for delivering outstanding support and a commitment to excellence.
- Exceptional communication and interpersonal skills, allowing for seamless collaboration and effective conflict resolution.
- Proficiency in English, both written and spoken, is essential for this role, ensuring that you can communicate effectively with our diverse client base.
- A strong focus on delivering exceptional customer experiences, driving customer satisfaction and loyalty.
- The ability to thrive in a fast-paced, team-focused environment, where adaptability and a positive attitude are essential.
- Prior experience in retail or customer support is highly valued, but not mandatory.
Compensation Details
The salary for this position is $45,000 per annum, reflecting the importance we place on hiring and retaining talented individuals who share our vision and values.
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