Hough Green Garage is a market leader in the provision of 24-hour Breakdown & Recovery Services, having been established for over 40 years. We operate 24-hour 365 days a year operation for Local Authorities, Blue Light Emergency Services and Motoring Organisations as well private companies on a National basis.
Due to an increase in work volumes and the commencement of new contracts, we are looking to recruit additional Breakdown & Recovery Co-ordinators to work in our 24-hour Control Centre based in Widnes . This is a varied and fast paced role, and successful candidates must be able to work well under pressure due to dealing with emergency & time critical situations. The ability to work well on your own as well of part of a team using your own initiative and skills to find appropriate solutions for the task in hand is crucial. Applicants must also be able to demonstrate a positive “can do” attitude and be adaptable in their approach helping us to deliver a fast, efficient and professional service to our customers.
Successful Candidates will be responsible for handling inbound and outbound telephone calls, accepting and deploying emergency breakdown vehicles within the allotted time and updating various internal systems. You will be dealing directly with members of the public as well as Emergency Services, Motoring organisations and our Roadside Staff.
You will be required to work 4 on 2 off, 12-hour shifts.
The hourly rate for this role is dependent on experience. Alternative shifts may be considered, and this will be discussed at interview.
If you feel you are suitable candidate for us apply, and someone from our recruitment team with be in contact.
*Duties:*
· Takes full accountability for the utilization of all drivers and resources on shift.
· Map the breakdowns to find nearest resources and deploy drivers based on Geographic’s.
· Follow through on all jobs to completion.
· Raise with senior management any short falls or issues with workload on any day of the week.
· Work with depot Administrators and the drivers in getting the work out efficiently and effectively.
· Conduct training with colleagues on customer expectation on a telephone call vs planning of a driver to a breakdown to ensure customers satisfaction is met.
· Handle customer queries both on the Telephone and at Reception in a professional and efficient manner with a nonjudgemental approach.
· Ensure all documentation and personal information is processed in accordance with the companies GDPR policy.
· Carry out property searches with integrity and respect.
*Requirements:*
· Proficient in English, both written and verbal.
· Strong leadership skills with the ability to work alone or in a team.
· Excellent problem-solving skills and attention to detail.
· Knowledge of health and safety regulations.
· Ability to prioritize tasks and work efficiently in a fast-paced environment.
* Flexible work attitude
* Be able to problem solve and react in an efficient manner when in moments of high stress.
* A strong team player
* Have good interpersonal skills.
* Be able to work to targets and deadlines.
*INDLP*
Job Types: Full-time, Permanent
Expected hours: 44 per week
Benefits:
* Company pension
* Free parking
* On-site parking
Schedule:
* 12 hour shift
* Holidays
* Night shift
* Overtime
* Weekend availability
Ability to commute/relocate:
* Widnes (Cheshire): reliably commute or plan to relocate before starting work (preferred)
Experience:
* call centre: 1 year (preferred)
* Customer service: 1 year (preferred)
* Transport Logistics: 1 year (required)
Work Location: In person
