Description
Are you a hands-on, customer-focused professional with a passion for delivering exceptional hospitality services? We have an exciting opportunity for a Front of House Manager to join a dynamic team and oversee the smooth running of hospitality services in a high-end, professional environment.
The Role
This is a highly varied and hands-on role where you will:
- Lead and manage a small team of 1-3 Hospitality Assistants, ensuring seamless service delivery.
- Support with practical tasks such as setting up and clearing down meeting rooms, operating dishwashers, and serving coffee while maintaining an excellent customer experience.
- Collaborate with the kitchen team to ensure food is presented to the highest standard and meets client expectations.
- Use the event booking system to manage room setups, supplies, and special requests.
- Maintain high standards of cleanliness and organisation in all hospitality spaces.
- Occasionally arrange and manage additional agency staff during busy periods.
Key Responsibilities
- Customer Experience: Ensure clients and visitors feel welcome, addressing their needs promptly and professionally.
- Operational Excellence: Oversee the setup of hospitality spaces, ensure timely service delivery, and liaise with teams to resolve IT or logistical issues.
- Staff Coordination: Manage team schedules, provide clear direction, and ensure all staff adhere to dress codes and service standards.
- Health & Safety: Comply with safety regulations, ensure food safety standards are met, and perform risk assessments.
- Performance & Reporting: Monitor and report on service quality, identifying opportunities for improvement.
Key Competencies
- Leadership: Inspire team spirit and high performance.
- Customer Focus: Display a professional and positive attitude toward clients and colleagues.
- Organisation: Demonstrate strong time management and the ability to prioritise tasks.
- Adaptability: Handle day-to-day challenges with a proactive and flexible approach.
Requirements
- Experience in a customer-facing hospitality role within a high-end corporate environment, luxury hotel, or similar setting.
- Strong hands-on management experience and a willingness to assist in daily operations.
- Excellent communication and interpersonal skills.
- Competency in using event booking systems (training provided if necessary).
- A focus on delivering a first-class client experience.
Benefits
- Salary 43,000 - 47,000 per annum
- Hours: 07:00 - 15:00 (flexible depending on workload)
- Free Lunch
- Pension
- Travel allowance
- 22 days holiday + bank holidays
