Process analysts define, document, assess, and scrutinize the business processes of an organization or department and then identify areas for potential improvement.
Their focus is on streamlining operations or developing solutions that allow for improved efficiency or increased productivity. They also ensure processes are aligned with organization objectives and guidelines.
They meet with stakeholders across the organization to gather research, and also interact with outside vendors. They prepare documentation and develop recommendations. They may also design and implement tech-based programs to automate routine processes.
Process analysts typically have at least a bachelor’s degree, and a background that involves analysing and improving business processes. Good analytical skills and project management capabilities are required. Familiarity with the Six Sigma method and philosophy may be desired by some employers.
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