Customer Support Employee m/w/d

ATOSS Software SE • Other • München • 6h ago

From vision to reality

As a trendsetter and innovator in the workforce management market, we have a clear vision of how we can change the world of work for the better and create value for our customers. This vision of a human economy drives us forward and motivates us.

We are organizing the working world of the 21st century

The newspaper DIE WELT counts us among the key players that are organizing the working worlds of the 21st century. We are mentioned in the same breath along with companies like Adobe, ADP and Microsoft. This is not only a matter of pride, but also an incentive for us to bring our vision to life day in, day out.

Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
Taking customer inquiries, analyzing, and offering solutions
Answering questions about our software directly as well as via our ticket system
Advising customers on the implementation of HR processes
Close collaboration with our consultants and the development department
Developing and testing corresponding solutions
Documenting the activities carried out in our ticket system

Completed education, ideally in the IT field
Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
Customer- and service-oriented work and teamwork skills
Strong communication skills
Good technical understanding
Good English skills

Onboarding: Newbies Day in Munich, 5-week onboarding with training and workshops, buddy program
Benefits: Participation in company success, employee stock program, Germany Ticket job pass, Pluxee vouchers, corporate benefits
Company Culture: Flexibility through hybrid work (work from home/work from EU), 30 days of vacation, diversity and inclusion team, (virtual) employee events (e.g., summer camps), barista in the headquarters, volunteer day
Career and Development: Career model with expert and leadership tracks, ATOSS Academy, LinkedIn Learning
Health Initiatives: Check-ups, health campaigns, Wellhub, JobRad, company doctor
Security and Stability: Stock exchange presence in the German SDax and TecDax, over 30% EBIT-Marge, Scale-up, 18 years with record sales and earnings, visibility, future product

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