CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team based in London on an permanent basis.
About The Role As a CBRE Workplace Experience Coordinator role you will be at the forefront of delivering a positive, best-in-class office experience as a cultural ambassador, community advocate, and service leader. As part of a "front-of-house" team, you will be responsible for providing excellent service and crafting a comfortable atmosphere by greeting visitors while supporting all employee-facing services
Key Responsibilities - Greets employees and announces clients and visitors ,Receives and transfers incoming calls to appropriate parties.
- Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting and event management, Supply and Expense Management, Meeting, and events coordination Equipment Care, etc.
- Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connects with appropriate partners to address issues.
- Responds to customer requests and complaints with accurate and detailed information according to specific requests.
- Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.
- Recruit/ Engage with change champions and floor stakeholders on the rollout
- Scheduled/ minuted meetings to be carried out on a monthly/ quarterly
- Liaison with stakeholders on what desks are not clear the previous day to encourage improvement.
- Observation reporting on vacant desks
- Proactively report on any maintenance issues to CRS Helpdesk.
- Report on any known AV issues to Multimedia services.
- Locker set/reset
- Liaison with Facilities Management team and escalating where required
- Participation in welcome workshops
- Innovation and suggestions to enhance service delivery
Experience Required - Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments
- Good administrative skills
- Well organized and good prioritisation and planning skills
- All services are delivered in a confident and efficient manner
- Service orientated attitude combined with innovative thinking and the willingness to learn more about FM.
- Self-motivated and resourceful with good written and verbal communication skills
- IT literate with strong experience of working with Microsoft Word, Excel, Outlook and PowerPoint software
- Able and flexible handling a wide variety of items daily
- Ability to work under pressure
- Able to communicate with all levels of staff in a polite and efficient manner
- Strong Customer Service background with previous experience
- Ability to prioritise workload to effectively meet deadlines
- Passionate about customer service and keen to develop FM knowledge
- Firm understanding of delivering exceptional customer service
- Acute eye for detail and service standards with excellent communication and influence skills (written and verbal)
- Diplomacy in a demanding, fast-moving customer focused environment
About CBRE Global Workplace SolutionsAs one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings. CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."Application ProcessYour application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.No agencies please.Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
