Key Responsibilities: - Provide a warm, welcoming, and personalized experience for all guests, ensuring they receive impeccable service during their visit.
- Assist guests with reservations, special requests, and inquiries, offering tailored recommendations for tours, tastings, and dining experiences.
- Manage guest feedback, resolving any issues or concerns promptly and professionally, ensuring guest satisfaction at all times.
- Coordinate with other departments, including wine tours, housekeeping, and culinary teams, to ensure seamless service delivery.
- Maintain up-to-date knowledge of the estates offerings, including wines, events, and seasonal activities, to provide accurate and insightful information to guests.
- Oversee guest check-in and check-out processes, ensuring smooth and efficient operations.
- Assist with VIP guest services, including special arrangements for events, celebrations, and group bookings.
- Support the marketing team with guest surveys, promotions, and assisting in loyalty programs.
Qualifications: - Proven experience in a luxury hotel, resort, or hospitality setting, ideally within the wine or tourism industry.
- Exceptional communication and interpersonal skills, with a natural ability to build rapport with guests.
- Strong organizational skills with a keen eye for detail and a passion for delivering exceptional service.
- A deep appreciation for wine, ideally with knowledge of viticulture and wine tasting.
- Fluent in English; additional languages are a plus.
- Ability to work in a fast-paced, dynamic environment with a positive, solution-oriented attitude.
- Professional appearance and demeanor, aligned with a luxury brand.
If you have a passion for fine wine, exceptional guest service, and luxury hospitality, we would love to have you as part of our team!
